The wedding co-ordinator was brilliant I could not fault her one bit!
On our menu we had the choice of:
Garlic Mushrooms on an Olive Crustini
Prawn Cocktail with a Dill Sauce
Chicken in a White Wine and Tarragon Sauce
Roast Beef Dinner with Yorkshire Pudding
Chocolate Sponge and Custard
Lemon Meringue Pie
We had no complaints from the menu apart from the lemon meringue pie. It was rock solid You couldn't cut into it no how! OH and I got all 3 desserts and couldn't believe when we couldn't cut through it. We had more important things to worry about at that point so didn't say anything. Anyway since we've been back off honeymoon we have had many people say they had a lovely day and the food was lovely apart from the lemon meringue pie which they were very disappointed with.
Now we paid £42 a head for this food so obviously we aren't happy but how do I word it in a complaint to the venue? I don't want to sound like we are fishing for money back coz we're not but we were not happy with the standard of that dessert at all x
I would certainly complain if something my guests were served was practically inedible, the standards should match what they are charging. I would just write your thank you letter to the venue, and maybe say something along the lines of 'the only complaint I have about the day is that the lemon meringue tart was so hard we could barely cut through it. We have since had feedback from a number of our guests saying the same, which is upsetting for us as we spent a lot of money for our guests to enjoy a nice meal and one course was very disappointing'. Or maybe something along those lines.
for that price per head you would expect everything with the food to be perfect. And I suppose they didnt do too bad if that was the only complaint, but it is still worth bringing up seeing as your guests agree too.
I agree with including it in a thank you letter. And point at that it's maybe something the venue should address before offering the same menu for another function, in case the next customers arent as nice as you.
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