Being Overcharged for postage and packaging on Ebay!!
Bit of background info.
I bought 2 lots off one seller. And asked for a combined postage amount.
She took i think 3 days to get back to me as she said she was going to the postage office to get a quote on it.
She came back with a figure and i said "i think thats still quite high" but paid it, as i didnt know what packaging she would be using, and what class she was sending it by.
Now i got my parcel in normal brown paper, and it had been sent via 2nd class normal post. and it cost her£2.16....she charged me £4.99!!!
Seeing as she took days to get to me cos she was getting a quote, and then obviously made up a figure in her head. I got a little annoyed.
I sent her a polite message stating that If she didnt refund at least £2.50 ( i feel the 36p is more than enough for a bit of brown tape and cellotape) I would be leaving relevent feedback and reporting her to ebay.
She messaged me back 3 days later saying that basically shes new to ebay and didnt know blah blah, that she'd refund £1.50 as a good will gesture. That she didnt apprieciate saying id leave her negative feedback etc.
1. Theres been no refund sent to me
2. I was over charged by £2.50 not £1.50
and 3. Its just really wound me up.
What would you do?
Can i report her to ebay? What will they do?
Maybe she thought it would be standard parcel?which at the mo cost £4.41...esp if,as a lot of people do come into the post office and say 'can you give me a price for this' without having the item with them.x
ebay just annoys me fullstop!!! When i have sold things on there.... i always end up losing out on the P&P costs because i have under charged (not purposely)
TBH when i have bought something on ebay i take the P&P into account on how much i bid on the item or not at all if the P&P is too high......... i know sometimes people either make a bit extra on P&P or lose out.
as you are not happy and she did make extra on postage then she should give you back what she owes.
I have stopped selling on their now opting for my new favourite facebook for sale groups..........so much less hassle tee hee. x
She's not really got any excuse for overcharging that much. You can check the postage prices online. I sell a lot on eBay and generally know how much things cost to post but sometimes people message me asking for a price to post to a different country and all I do is weigh the item on my kitchen scales and enter it in on the Royal Mail Price Finder. There should be a way you can report it to eBay, have a look in the Resolution Center. x
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