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Old Nov 26th, 2010, 09:24 AM   1
KatyKat
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ASDA baby & toddler club - rant!


Right,

After buyng some stuff for the LO off ASDA online I spotted the advert for the baby and toddler club and signed up - if nothing esle I thought I might get some vouchers or offers e-mailed to me, always good with a LO on the way.

After going through the sign up process I got a pop up saying we were entitled to a voucher for a free Huggies newborn starter kit - fab, after all, you can never get enough free nappies can you?

So, after much faffing around (we had to download an application to print barcodes etc) we finally managed to get the voucher printed out. So yesterday I popped into ASDA on my way home to pick up the nappies and a few other bits and pieces.

Got to the till, the checkout girl put all the shopping through and I handed her the voucher. She looked a bit confused and said she'd have to speak to her supervisor as hse'd not seen one before. Fair enough, she looked like on of the schoolkids they have working in there in the evenings, so I could well beleive she wasnt' too familiar with what to do.

Anyway, the till supervisor comes over, looks at the voucher and says, loudly, I can't accept this - where did you get it?

I explained it was from signing up to their baby and toddler club and she then proceeds to say (again, very loudly), this is just a printout of something off the internet - you could have got this from anywhere, I can't take this kind of thing.

At this point i was feeling more than a little embarrassed, and explained again that it was form their own website and the instructions had to been download it, print it and take it into the store. She just kept repeating her previous comments and completely refused to take it.

I ended up telling then where they could stick their shopping and left - more than a little embarrased to say the least!

So today I rinf their customer service helpline, and to be fair the girl I spoke to there was lovely. I explained the situation and she said they have already notified all their stores about these vouchers, and to accept them, so she didn't know why they had reacted as they did. She apologised profusely and said they would send us a giftcard to cover the cost of the nappies to use instead, which is lovely.

However, it's defnitely put me off shopping in ASDA a bit! I'll go and ge tthe nappies once the giftcard arrives, but I don't think it'll be Sainsbury all the way for me from now on!



 
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Old Nov 26th, 2010, 09:27 AM   2
Noodlejuice
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OMG! Asda are not doing well with the bumpy crowd lately...that's awful!

Sounds like you got a proper jobsworth supervisor too. Will you put in a complaint, or was that part of the customer services call?



 
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Old Nov 26th, 2010, 09:29 AM   3
Louppey
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I had a similar experience when I went to get my free huggies starter kit from Asda. The cashier didn't want to take the voucher, and was looking at me like I was some sort of thief!!! She then called over a friend, and they both eyed me suspiciously. Like you, I got quite embarassed (I hate using vouchers anyways) and starting mumbling about printing it off etc and it was from their website. They both looked at me like I was just a blagger trying to nick this box of nappies.

Well I don't know if it was the hormones or what but I lost it. I asked for the supervisor, who came over and told the cashiers that the voucher was legit and they could accept it (it seems this is where your Asda store failed miserably!)... so she scanned it and it went through.

I just looked at the cashier and said oh look, it scanned, I couldn't fake that could I? I then grabbed my nappies and strutted (or rather waddled!) off as quickly as I could.

Bloody cheek. It really made me mad I'm glad they were atleast apologetic to you when you called the customer service team.



 
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Old Nov 26th, 2010, 09:34 AM   4
KatyKat
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Quote:
Originally Posted by Noodlejuice View Post
OMG! Asda are not doing well with the bumpy crowd lately...that's awful!

Sounds like you got a proper jobsworth supervisor too. Will you put in a complaint, or was that part of the customer services call?
Unfortunately in my embarrassment I'd forgotten to make a note of the supervisors name - schoolgirl error!

However, the girl I spoke to on the phone said the store would be contacted and that they would make them aware that they had embarrased me and that this kind of behaviour on the part of their staff was unacceptable.



 
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Old Nov 26th, 2010, 10:09 AM   5
Minnie_me
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My Tesco let me down a few months ago (before I became a hormonally challenged pregnant lunatic luckily for them). I took something to the check out and it was marked wrong - the supervisor came over, ignored me entirely and made loud comments about "something being picked off the packaging" as if I had tried to alter the pricing. I was bloody furious and stormed to customer service to complain - the same stupid bint was there so I told her exactly what I thought of her attitude and she begrudgingly apologised. Nobody accuses me of dishonesty!!



 
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Old Nov 26th, 2010, 11:01 AM   6
kizzyboo
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wow, asda really isnt doing well with us bnb peeps at all!



 
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Old Nov 26th, 2010, 11:07 AM   7
mumtobeplus1
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I had no problems using my asda huggies newborn starter kit printed voucher. x



 
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Old Nov 26th, 2010, 11:08 AM   8
starlight2801
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I won't be getting my free started kit either.

I went through the process of signing up whilst at work (I know, naughty, naughty) and my works internet filters blocked the pop up for the free voucher

I tried to get hold of it at home but it turned out to be a missed opportunity.

Not happy as I only joined cause I saw on here that you get that.

OK so that wasn't Asda's fault but they're not scoring very highly with me at the moment anyway. I have a voucher for 2.50 off a huggies newborn kit from either bounty or emma's diary and everytime I go in they don't have any of them. I have to go out of my way too as there isn't an Asda local enough to me to do my normal shop there



 
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Old Nov 26th, 2010, 11:12 AM   9
KatyKat
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Quote:
Originally Posted by starlight2801 View Post
I won't be getting my free started kit either.

I went through the process of signing up whilst at work (I know, naughty, naughty) and my works internet filters blocked the pop up for the free voucher

I tried to get hold of it at home but it turned out to be a missed opportunity.

Not happy as I only joined cause I saw on here that you get that.

OK so that wasn't Asda's fault but they're not scoring very highly with me at the moment anyway. I have a voucher for 2.50 off a huggies newborn kit from either bounty or emma's diary and everytime I go in they don't have any of them. I have to go out of my way too as there isn't an Asda local enough to me to do my normal shop there
Try ringing their customer service team - whilst I was on the phone the girl told me they'd had to print off loads of vouchers and post them out to people who'd had problems downloading the online voucher?



 
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Old Nov 26th, 2010, 14:49 PM   10
Katie Mc
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I work on the tills at asda and the other day I had to ask for a supervisor to get the voucher checked. We had been told we dont except print outs off the internet. The rule has now changed but the managers forget to tell the checkout staff about this. The girl on the till was most likely doing her job getting someone over but there is no excuse for the way you were spoken too. Im glad you complained there is lack of communication these days. For a minute I thought is this thread about me but im a very nice checkout operator and felt bad having to get the voucher checked haha



 
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