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Old Nov 6th, 2010, 16:47 PM   11
Mum (Mom)
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i ordered a blanket off there, although it's not a big item, i never recieved it, i rang and rang, and emailed and didn't get any where no refund or nothing, they claimed i'd recieved the item and they had evidence to proove it, so i asked them to forward me the evidence, and i didn't have any further contact with them no evidence, just recieved a random refund (including postage) in my account

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Old Nov 7th, 2010, 02:49 AM   12
Mum (Mom)
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We bought our car seat from kiddie care and the head rest doesnt stay in place, it slips back down again so it woudnt protect the top part of the head you cannot tighten the seat belt tight enough so my little boy gets his arms out all the time so I constantly have to stop the car to put him back in, and its supposed to last him till he is 4, but already at 18 months the head rest setting is on the highest and dont think it will last much longer. I emailled them saying I was unhappy as the seat was not safe for him to use... I get an email back saying I should educate my son not to get out of his seat.. Thats it !!!!!

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Old Nov 7th, 2010, 16:51 PM   13
summer rain
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Jokers. Annabel's Mummy thats similar with what happened with the sheets I returned seperately. my husband actually lost the royal mail recorded receipt for them but I called their bluff and said he'd try and track them; a few days later I got a hurriedly written email saying 'we've found those now and a refund has been issued' and sure enough it was.

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Old Nov 12th, 2010, 17:50 PM   14
Mum (Mom)
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First time I used them I had a really bad service, to cut a long story short, ordered a travel system, they kept putting my pre order date back further and sent the item in 3 separate parts so couldnt really cancel the order without the hassle of sending the first item back etc at my own cost, nearly didnt get the travel system until LO was born!
First part of order was trackable but rest wasn't, what a waste of time!
Anyway wont use them again. Now use Precious little ones . com

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Old Nov 14th, 2010, 11:33 AM   15
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Lots of people i know have had terrible service from them, i've steered clear!

Old Dec 14th, 2010, 04:40 AM   16
Mum (Mom)
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Location: malton
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just want to say a big thank you to people who commented on this thread, was looking to order my double buggy from kiddie care but after reading this im going to steer well clear and buy it from or mothercare

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Old Dec 18th, 2010, 11:47 AM   17
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have never had anything but brilliant service from them myself. shame. x

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Old Apr 25th, 2011, 09:08 AM   18
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I have to say that we have always had good and timely service from Kiddiecare. When there have been slight problems we were firm and direct. They sorted out the issue quickly and to our satisfaction. Sorry to hear of your bad experience. Don't let it put you off them as they often have some very good prices.

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Old Jan 23rd, 2012, 10:25 AM   19
Mum (Mom)
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thanks for letting us know. I've used kiddisave based in walsall & had excellent customer service so far

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Old Mar 8th, 2012, 13:32 PM   20
Mum (Mom)
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Location: worthing UK
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If you have problems post on their facebook page for all to see. they are pretty good at sorting things then !! xx

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bad , kiddicare , service

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