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Old Dec 6th, 2017, 03:41 AM   1
Pearls18
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I HATE Studio!


The reasons I hate Studio

1) Why can't you just pay like a normal freaking shop, why are you practically forced to take credit, if you don't take that option have to be sent an invoice (WTF??!!) and yet somehow, I seem to have a damn credit account anyway WHEN I DON'T WANT ONE

2) Why confirm an order then take 2 months for it to arrive

3) Why do I have to log into my account to see that one of the items I ordered on 27/11 is now saying stock isn't arriving until 22/12- why have I not been contacted to warn me, funnily enough I wasn't buying a jurassic World Lego dimension pack for myself in December.

DRACONIAN company, crap customer service, it's 2017!!

Sorry needed to rant, I can't be the only one to think the way they operate is useless??



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Old Dec 6th, 2017, 03:46 AM   2
Bevziibubble
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I haven't ordered from them before but I know some people who have and they've had problems. The customer service don't seem interested once you have made an order. They told my mum that she owed them money, when she had paid them ages ago. She even sent them bank statements showing that the money had been taken out by them. It went on for months before they sorted it

I hope you get your order soon



 
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Old Dec 6th, 2017, 04:11 AM   3
Wobbles
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I hate the fact it forces you to open a credit account. I order personalised pens for school from there but like you say not everyone wants that credit account. I hate having an extra unnecessary credit account showing on my credit file when I pay it off every time.

I've never had a problem with orders though. It must be high in demand.



 
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Old Dec 6th, 2017, 04:27 AM   4
Rhi_Rhi1
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I opened an account on Black Friday just because the Lego dimensions was so cheap! I couldn’t figure out how to pay for ages, I took the pay after delivery option as they said it wouldn’t leave a search on my credit file. It took 4 days just to confirm they had opened the account... very slow but I did get both the sets at the weekend. Very confusing system though! And they never issue dispatch emails etc



 
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Old Dec 6th, 2017, 04:58 AM   5
DCS
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I hate studio. I dont have an account but OHs mum does, so i give her my order or the few occasions i have ordered. From what i understand the postage is extortionate. Have ordered the personalised pencils the first the sent out with the name spelt wrong then refused to fix it and tried to charge her to return them. Which was annoying so ended up keeping them and reordering. I am still waiting for some bedding i ordered in august.



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Old Dec 6th, 2017, 05:10 AM   6
ClairAye
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I do have an account but jeez the site is horrible. I also ordered two things and got sent letters (!?) two weeks later saying it was now out of stock and I'm not getting it. Highly frustrating. I won't be ordering from there often.



 
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Old Dec 6th, 2017, 07:26 AM   7
.Mrs.B.
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I've had 2 problems with their credit system when returning faulty items. I bought things on sale and when they arrived broken, Studio wouldn't just replace, they returned and reordered the items adding the full price value to my account.
It took a long time to rectify and at one point they started adding interest and fees onto the 'unpaid' amount.
I haven't used them since.



 
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Old Dec 6th, 2017, 08:08 AM   8
c1403
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I've had an account for years but like you say they are terrible to deal with.

I always order in October for Christmas stuff. If you order late November I don't expect it to come on time. They don't keep you well informed either. If you can get it elsewhere then do!

I've had a few issues in the past but my mum waited months for something, they would send a letter saying it was late but a letter is so old fashioned.Tbh if it wasn't me just buying silly little personalised things I wouldn't bother.

All I've got this year is a backpack and towel for DDs and some kitchen bits for me.



 
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Old Dec 6th, 2017, 08:17 AM   9
SmartieMeUp
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There is an option to pay in full on the invoice, so no charges or interest will be applied, or once the account is open you can pay via debut card. Phone them and ask to have the credit removed as you wish to pay by card.

I always search for discount codes everytime I buy from them. Their prices aren't fair a lot of the time.



 
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Old Dec 6th, 2017, 09:03 AM   10
c1403
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You also have to pay to return items which is annoying!



 
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