From: Jenny Bryant [mailto:no_matter_how_far@hotmail.co.uk]
Sent: 02 October 2010 17:40
To: SPDProductSupport
Subject: Clearblue Digital Conception Indicator



Dear Sir,

I recently bought a Clearblue Digital Conception Indicator and dipped it into my urine for the whole twenty seconds as stated to do so. Once i pulled it out the timer came up and then a minute in Pregnant 1-2 came up for a second or two. Then went and the timer came up again, two minutes later Not Pregnant came up, as I am trying to concieve seeing Pregnant got my hopes up then when Not Pregnant came up i was devistated. I would like to know why this test has done this and what you are prepared to do about it.

Also when i opened the test to extract the battery i have two tests one with a faint blue line and the other with a dark blue line and faint blue line above it, could you please explain what this means.

Regards

Jennifer Bryant.


THIS IS WHAT THEY SENT BACK!!

Dear Ms Bryant



Thank you for your email.



We are sorry to hear that you have not been satisfied with your recent purchase of Clearblue. For further advice please contact our Careline, quoting our reference number below and have the LOT number of the test to hand (it can be found on the box or on the foil wrapper of the test stick).



The Clearblue team is available to answer your questions and give you confidential advice by telephone between 9am - 3pm Mon-Fri, excluding Bank Holidays.



08705 673514 UK

1890 882 885 IRL



All calls are recorded for training and quality purposes.



Alternatively if you have the receipt you can return the test to the place of purchase and they will replace it for you.



Regards,



Clearblue Product Support


Bloody typical that they wont deal with it from there that i have to ring them to get anywhere!! ARGH!! not happy will NEVER buy CB again!!

what was the email address for them? x