The company I work for, RTS, uses IM at work. We have three location in the US, one in England, Hungry, and China. SO its very important for us to use to communicate over all the different locations. We also using a social networking site called Yammer. Works a treat, and I can even chat with OH and a few friends when working!
oh it's awesome, because I work at a big company and you can never tell who's at their desk if they're a building away. so if you have a question you glance at IM, see who's online, fire it off, they fire back. no waiting for them to check email or going through the "hi how you doing today" of phone conversation. it's priceless!
We dont, but I work in a relatively small veterinary practice. It would be very usefull as communication is probably one of the biggest issues within most practices. On the downside, I guess you would need to remember to check msgs as we are not always logged in, we are obviously not sat in front of a computer all day and there is about 1 computer per 3 people!
I work in a veterinary practice which is based over 2 sites and we use this to communicate between the 2 practices. Advantages are its cheap, quick and if either reception is busy they dont have to come away from serving clients to answer the phone. Disadvantages are that with all forms of written communication, its difficult to tell the 'tone' of the message.
We use an instant messenger. Good for seeing tgat someone is at their desk and firing a quick question but in a large company it's hard to stop it being abused. It's all archived though so conversations can always be retrieved. It links up to outlook, so if someone has blocked out their diary to work on something it'll say they're in a meeting all day which isn't ideal.
We also use yammer. It hasn't been rolled out fully yet but it's already pretty good.
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