hm revenue and customs keep cutting the line

lindblum · Apr 12th, 2012, 08:14 AM

Hi,
I've tried calling the tax credits number using both the 0345 300 3900 and 0845 300 3900 numbers. I get through all the menus and the automated voice tells me I am being put through to an advisor and then the line cuts? I called three times yesterday and today and the same thing keeps happening. There is no other number or online contact form so I'm stuck!

I know they 'upgraded their systems' over the weekend but surely it should be fixed by now or is it just me?

Creative · Apr 12th, 2012, 08:45 AM

I was cut off twice yesterday. It's normally like this at this time in the year when everyone is ringing up with their p60 figures. I am going to try again next week.

suzib76 · Apr 12th, 2012, 15:58 PM

it kept doing it to me today and is getting right on my nerves as i wanted to ask them why the hell they have changed my name after me claiming since about 2002/3 cant remember but i dug out last years award notice and saw they had changed my name on it

aly888 · Apr 16th, 2012, 05:07 AM

Are they actually open or do they close to enquiries for a couple of weeks like tax office do?

I need to get through to them too

lindblum · Apr 16th, 2012, 05:15 AM

I got through on Friday, so yes they are open x

just wanted to add the 0345 number is included in mobile minutes, so you don't have to pay to call x

aly888 · Apr 16th, 2012, 05:41 AM

Does that not depend on your tariff?
0845 is free from BT landlines anyway isn't it? Or at least I hope it is. Lol

Thanks for letting me know they are open. Do I just keep trying until I get through? x

lindblum · Apr 16th, 2012, 06:58 AM

I don't know if on all tariffs, but it's inclusive on virgin mobile.

I got through the first time, it didn't cut they just put me on hold and it wasn't a long wait x

Apr 12th, 2012, 08:14 AM	#1
lindblum Mum (Mom) Chat Happy BnB Member Join Date: Jul 2010 Location: Berkshire, UK Posts: 1,708	hm revenue and customs keep cutting the line Hi, I've tried calling the tax credits number using both the 0345 300 3900 and 0845 300 3900 numbers. I get through all the menus and the automated voice tells me I am being put through to an advisor and then the line cuts? I called three times yesterday and today and the same thing keeps happening. There is no other number or online contact form so I'm stuck! I know they 'upgraded their systems' over the weekend but surely it should be fixed by now or is it just me?

Status: Offline

Apr 12th, 2012, 08:45 AM	#2
Creative Pregnant (Expecting) Chat Happy BnB Member Join Date: Feb 2012 Location: East Yorkshire Posts: 1,241	I was cut off twice yesterday. It's normally like this at this time in the year when everyone is ringing up with their p60 figures. I am going to try again next week.

Status: Offline

Apr 12th, 2012, 15:58 PM	#3
suzib76 Mum (Mom) BnB Addict Join Date: Oct 2009 Location: x scotland x Posts: 6,709	it kept doing it to me today and is getting right on my nerves as i wanted to ask them why the hell they have changed my name after me claiming since about 2002/3 cant remember but i dug out last years award notice and saw they had changed my name on it

Status: Online

Apr 16th, 2012, 05:07 AM	#4
aly888 Mum (Mom) BnB Addict Join Date: Apr 2009 Location: Bedford, UK Posts: 7,092	Are they actually open or do they close to enquiries for a couple of weeks like tax office do? I need to get through to them too

Status: Online

Apr 16th, 2012, 05:15 AM	#5
lindblum Mum (Mom) Chat Happy BnB Member Join Date: Jul 2010 Location: Berkshire, UK Posts: 1,708	I got through on Friday, so yes they are open x just wanted to add the 0345 number is included in mobile minutes, so you don't have to pay to call x

Status: Offline

Apr 16th, 2012, 05:41 AM	#6
aly888 Mum (Mom) BnB Addict Join Date: Apr 2009 Location: Bedford, UK Posts: 7,092	Does that not depend on your tariff? 0845 is free from BT landlines anyway isn't it? Or at least I hope it is. Lol Thanks for letting me know they are open. Do I just keep trying until I get through? x

Status: Online

Apr 16th, 2012, 06:58 AM	#7
lindblum Mum (Mom) Chat Happy BnB Member Join Date: Jul 2010 Location: Berkshire, UK Posts: 1,708	I don't know if on all tariffs, but it's inclusive on virgin mobile. I got through the first time, it didn't cut they just put me on hold and it wasn't a long wait x

Status: Offline

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