Because an (anonymous) adult overheard my 10 year old son telling his friends 'I have to live in a cardboard box, but it's OK as it's getting upgraded to a wooden one soon'. Clearly whoever it was has no sense of humour or understanding about the things children come out with! How the social worker kept a straight face I don't know. Apparently they have to follow up any referals made. Ridiculous and what a waste of time though!