Butlins false advertisement ??

Discussion in 'General Chatter' started by lesleyann, Aug 21, 2009.

  1. lesleyann

    lesleyann Mummy

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    Just thought id let anyone no who plans to go to butlins that if you book gold and expect a cot to be provided like it states on there website it is a load of LIES!!

    When we booked our holiday we booked Gold for all the extras including it said it comes with a cot, My mum then e-mailed butlins after we booked our holiday to comfirm what was stated on the website and to make sure we would not be charged extra to recive this e-mail from butlins:

    What do you think of this from looking at the screen shot we took? Would you also believe there would be a cot provided for you?

    [​IMG]
    http://i63.photobucket.com/albums/h145/KinKeH_Lesley_photos/Butlins.jpg

    Bottom one is a direct link if the picture is to small to read
     
  2. pinkmummy

    pinkmummy Guest

    Yes I would. I would send them that pic hun. Thats just not on! Greedy beggars!
     
  3. lesleyann

    lesleyann Mummy

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    I have when my mum replied to the e-mail they sent her
     
  4. tasha41

    tasha41 Mum & Dad + 1

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    Yes I would think that also. Send that into the company, they should either reimburse you if you've paid the money or give you it for free as the site leads people to believe and then make the appropriate changes to their website !! If they refuse to give it to you for free, I know it's over £10 but I would look into another place to stay, because that's wrong :)
     
  5. lesleyann

    lesleyann Mummy

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    If they dont provide one for free we have been adviced to speak to trading standards
     
  6. impatient1

    impatient1 Mommy to 1 Angel & 2 DD

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    Yeah they have to give you the offer if it is advertised that way. We got a fireplace for almost $100.00 off becaus it was still advertised even tho we later found out that the actaul advertisement was over but they never took it down or had a date on it.
     
  7. Jo

    Jo I'm an old bag!

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    Hmm I wouldn't class it as false advertising as such as when you scroll further down the actual page it tells you what is included.

    There is also a part for booking a cot and if you click on it it says
    http://www.butlins.com/booking-pages/about-cots.aspx

    I wouldn't bother with trading standards myself especially for the sake of a tenner
     
  8. StirCrazy

    StirCrazy Administrator
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    They've changed their website
    From:
    "as well as a cot for younger guests"
    To:
    "as well as a space for a cot if you've got infants"
     
  9. FEDup1981

    FEDup1981 Mam of two & two angels

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    i think it is very misleading, and i know that u pay a lot for gold accommodation, so for the sake of £10 they should provide a cot for free.

    Id be very annoyed at that, and then them changing it at a later date. Keep pushing for it. x
     
  10. pinkmummy

    pinkmummy Guest

    In a matter of 2 hours that is just greedy!
     
  11. mum 2 three

    mum 2 three 2boys and 1 lil princess

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    yep hun thats right its false advertising and they can be prosucuted for it point this out to them im sure they will change there minds pretty sharpish x
     
  12. babe2ooo

    babe2ooo mum to Jack

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    contact watch dog if they dont do anything, that is wrong.
     
  13. pinkish_angel

    pinkish_angel Well-Known Member

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    I worked at butlins for 5 years and although I hear what your saying, I also believe that if u send them that page and state that you are not impressed they will give you a cot as a good will gesture. They aint mean. lol. well, depending on which site (I worked at skeggie). They have stated that the brochure has old info etc and have now updated as soon as you have made this visible to them to prevent this happening in the future. To threaten trading standards over £10 is a bit harsh, however its your call. They are there to help and would see your side of the story if you send them that page and state how 'YOU' believe you was mislead. For the sake of them re-imbursing you £10/putting a free cot in, they aint gonna argue.. they will just do it. The customer is always right/comes first. Just state your case. good luck xx
     
  14. sam's mum

    sam's mum mum of two gorgeous boys

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    That's what I thought too, but they haven't changed it - it says one thing on the 'dinner, bed and breakfast' gold page, and another on the self-catering (which still says as well as a cot - and there's nothing anywhere on the page to suggest that a cot won't be provided :shrug:) x
     
  15. lesleyann

    lesleyann Mummy

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    Hello, yes it is skeggy we are going to we go there every year, this year 3 times lol, its not the fact its £10 its the fact it says we should have one. Glad to see some people who worked there are nice

    Yeah, we are going self catering
     
  16. ButlinsHelp

    ButlinsHelp New Member

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    Dear Louisa

    I would like to assure you we are very sorry that you feel mislead.
    Please call me on 01442 203596 so that we can provide a suitable solution today.

    Kind regards

    Jason
     
  17. lesleyann

    lesleyann Mummy

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    Mum had an e-mail from them today saying that due to there error we will get the cot for free.

    And erm thanks Jason, thats the second butlins worker who has an account on here that ive seen lol
     
  18. StirCrazy

    StirCrazy Administrator
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    Are you talking about pinkish_angel (ex. employee) or are you thinking of the of the Asda rep that was on a few weeks ago?
     
  19. lesleyann

    lesleyann Mummy

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    no im thinking of SBbutlins i believe there name was joined made one post and never logged in again
     
  20. StirCrazy

    StirCrazy Administrator
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    ah sjbutlins (just found the post). TBH you don't need to be so curt, these people are employed as troubleshooters for companies to fix problems (you'll find all the big companies do it). I think the fact that you are being taken seriously is a testament to their customer relations, even if they do mess up (which lets face it, we all do)... They fixed the issue before it was even an issue.

    I personally think that being taken serious a welcome change to the usual generic mailshot reply after the event.
     

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