Deliverys

Discussion in 'Santa's Grotto' started by KiansMummy, Nov 14, 2011.

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  1. KiansMummy

    KiansMummy Guest

    I had a delivery due today from the ELC, i got a text message from them at 6pm which gave my ref number and said my order is now out for delivery with one of there couriers and is due to be with me by 9pm. But it didnt turn up, anyone know what i should do??
     
  2. KayBea

    KayBea Mummy to Xanthia Lily

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    Is there a number you can ring?
    delivery person may have got lost or something. X
     
  3. KiansMummy

    KiansMummy Guest

    Not in the text message,and it was weird it just came up with the name ELC but doesnt show the number,i have an iphone, hoping it turns up tomorrow x
     
  4. slf2010

    slf2010 Well-Known Member

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    we have had numerous problems with elc and deliveries- ring customer services and they will be able to help you. keep having damaged products and text messages like you saying about deliveries/delays -ended up going into store today to pick it all up as easier xxx
     
  5. ljo1984

    ljo1984 2DDs,2angels <3

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    ring up and kick off about the inconveniance of staying in all day when you had soooo much you had to get done for no delivery to turn up!! lol. there is a number on the site. i had some stuff sent to my mums address, it turned up yesterday morning then last night i got 2 emails saying each box had been dispatched!! bit late eh! no text this time either which i usually get! stupid ELC!!
    oh my friend ordered stuff for imogen for xmas off there as well. they delivered one single item, she's had an email saying the rest had been sent seperatly on the same day but it never showed up! when she rang they said it wasnt a secure address! what but they can deliever the other package! suprise suprise it showed up a couple of hours later!! grrrrrr.
     
  6. mandy81

    mandy81 Well-Known Member

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    Did it turn up yet ??
     
  7. KiansMummy

    KiansMummy Guest

    Nope I've had another text of them this morning saying

    "Sorry we missed you and couldn't deliver.We left a card but to speed up redelivery go to https://redelivery.yodel.co.uk parcel ref289949234027.Use SC code7247"

    Err no they never left me a card!! Liars! Still not turned up I've filled the thing in on the website hope it turns up tomorrow ? Or should I kick up a fuss? Might bag me a couple of freebies hahah! Xx
     
  8. mandy81

    mandy81 Well-Known Member

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    I would deffo kick up a fuss!!
    you have been waiting 2 days for it now you deserve a few freebies, plus they lied and said they tried to deliver (thats not on)

    xx
     
  9. jensonsmummy

    jensonsmummy Well-Known Member

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    i got a sorry we missed you message from yodel before when i rang and give off the package was actually in their main warehouse and not even in northern ireland. Ring them
     
  10. R_x

    R_x Well-Known Member

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    i would ring them and see where it is
    :flower:
     
  11. KiansMummy

    KiansMummy Guest

    Does any one know the number? For customer services x
     
  12. Carrie&Char

    Carrie&Char Well-Known Member

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    Ring them

    Please feel free to contact our Customer Service Team on 0871 231 3513.

    We are open from:

    8am - 10pm Monday to Friday

    8am - 8pm Saturday

    9am - 5pm Sunday

    from their website
     
  13. KiansMummy

    KiansMummy Guest

    Jus called them and they said they cant do anything until it has been 7 working days, which will be tomorrow, im not best pleased with them tbh! xx
     
  14. Carrie&Char

    Carrie&Char Well-Known Member

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    Keeping rining though dont give up!!
     
  15. KiansMummy

    KiansMummy Guest

    I will give them until tomorrow, and then if not i will kick up a fuss! xx
     
  16. Pingu

    Pingu Mummy to 2 xx

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    I am waiting for a delivery with Yodel (not from ELC though) and it never turned up today, grrr
     
  17. KiansMummy

    KiansMummy Guest

    Mine came at half past 8 this evening, and was with YODEL too. xx
     
  18. _laura

    _laura Mummy to Monster Max

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    Yodel are notorious for being shit! They left my package outside the flats I live in and in the rain :grr:
    Just complain!
     
  19. smiley44

    smiley44 Well-Known Member

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    yep seems to be this problem with Yodel! Ordered from sports direct I think it was they use Yodel tried to deliver at 8pm didn't leave a card yet said they did. Heard nothing, They eventually delivered in the morning instead about a week later! Ordered from Amazon - guess what - just checked tracking on Amazon - Yodel tried to deliver my cozy coupe trailer from them tonight at 6-15 - no parcel, no card, no nothing! ?????
     
  20. vhal_x

    vhal_x The four of us.

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    I'm lucky, my YODEL delivery guy is my old friend from school's dad, he always chaps really loud to make sure I hear, and hangs about for like 5 minutes incase I'm struggling to make my way to the door (LO loves to be a terror when parcels are delivered haha) and then if I still don't answer, he brings it back later :) xx
     
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