ELC (mini rant sorry!)

Discussion in 'Santa's Grotto' started by thelilbump, Dec 16, 2009.

Thread Status:
Not open for further replies.
  1. thelilbump

    thelilbump ♥ mummy to a princess ♥

    Joined:
    Mar 18, 2008
    Messages:
    9,452
    Likes Received:
    0
    ohh my gosh some people are just sooo :dohh: :grr:

    I recently placed a big xmas order for my LO on ELC, loads of lovely stuff, bit too much got a massive box oooops :blush:

    but one of the items i ordered i'm guessing was out of stock (theres no note or anything to inform me of this) so whoever packed the parcel thought it would be a good idea to put in a replacement toy, so what do they do? They look and see that all the toys i've ordered are sort of from 18 months to 2 years and give me a replacement toy thats suggested age is birth - 3 months and expect me to pay £12 for it, seriously! Please someone tell me i'm not the only one that sees the flaw in this :dohh: :dohh:
     
  2. Tegans Mama

    Tegans Mama home edding mum of 2

    Joined:
    Dec 6, 2007
    Messages:
    16,054
    Likes Received:
    0
    :( That is pretty pants! Their stocks must be running really low, I'm sure they picked the best thing they could find (either that or they're just idiots) :lol:
     
  3. Kitten

    Kitten Mummy to Theakston & Nyah

    Joined:
    Oct 7, 2008
    Messages:
    6,300
    Likes Received:
    0
    Surely they should ring and ask before replacing stuff as you'll have to pay to send it back?
     
  4. emilyjade

    emilyjade mummy of two!

    Joined:
    Apr 15, 2009
    Messages:
    9,540
    Likes Received:
    0
    take it into the shop so they dont fob you off :)
     
  5. princess_bump

    princess_bump Happy Wife & Mumma!

    Joined:
    Feb 27, 2008
    Messages:
    30,424
    Likes Received:
    0
    noo!! how ridiculous hon!! phone them up, moan, and if you get a chance take it in to the shop, i'd phone and say you want it collected and an immediate refund!!
     
  6. LaDY

    LaDY Mummy Of Two xx

    Joined:
    Oct 5, 2007
    Messages:
    5,875
    Likes Received:
    0
    Id be so not happy! Id make a complaint if i was you hun x
     
  7. ThatGirl

    ThatGirl Proud mummy to alfie

    Joined:
    Dec 28, 2007
    Messages:
    2,882
    Likes Received:
    0
    i'd complain
     
  8. Tasha

    Tasha 4kids+2angels+16mc
    Moderator

    Joined:
    Jul 16, 2008
    Messages:
    30,727
    Likes Received:
    0
    I dont see how substituting toys is okay? Iv never heard of it before :shrug: I would not be happy at all.
     
  9. Serene123

    Serene123 Guest

    It's NOT ok! Complain x
     
  10. thelilbump

    thelilbump ♥ mummy to a princess ♥

    Joined:
    Mar 18, 2008
    Messages:
    9,452
    Likes Received:
    0
    well i managed to take it back and exchange it for the original item instore thankfully. I was waiting for the assistant to say 'ooo you can't do that' or something but she just giggled at me and exchanged it. Think I might still write a letter of complaint to them as it just seemed such a stupid mistake to me!
     
  11. Blob

    Blob Sarah :)

    Joined:
    Mar 10, 2008
    Messages:
    13,945
    Likes Received:
    0
    Urgh thats so annoying...the last thing i ordered was meant to have something free with it but they forgot to put it in :dohh: had to go to the store and get a new one :grr:
     
  12. leeanne

    leeanne Mom of 3 and Stepmom of 2

    Joined:
    Jan 25, 2008
    Messages:
    21,434
    Likes Received:
    1
    Glad you got it sorted, but it was silly of them to do that in the first place.
     
Thread Status:
Not open for further replies.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice