ELC (mini rant sorry!)

[thelilbump]

ohh my gosh some people are just sooo

I recently placed a big xmas order for my LO on ELC, loads of lovely stuff, bit too much got a massive box oooops

but one of the items i ordered i'm guessing was out of stock (theres no note or anything to inform me of this) so whoever packed the parcel thought it would be a good idea to put in a replacement toy, so what do they do? They look and see that all the toys i've ordered are sort of from 18 months to 2 years and give me a replacement toy thats suggested age is birth - 3 months and expect me to pay £12 for it, seriously! Please someone tell me i'm not the only one that sees the flaw in this

 

[Tegans Mama]

That is pretty pants! Their stocks must be running really low, I'm sure they picked the best thing they could find (either that or they're just idiots)

 

[Kitten]

Surely they should ring and ask before replacing stuff as you'll have to pay to send it back?

 

[emilyjade]

take it into the shop so they dont fob you off

 

[princess_bump]

noo!! how ridiculous hon!! phone them up, moan, and if you get a chance take it in to the shop, i'd phone and say you want it collected and an immediate refund!!

 

[LaDY]

Id be so not happy! Id make a complaint if i was you hun x

 

[ThatGirl]

i'd complain

 

[Tasha]

I dont see how substituting toys is okay? Iv never heard of it before I would not be happy at all.

 

[Serene123]

It's NOT ok! Complain x

 

[thelilbump]

well i managed to take it back and exchange it for the original item instore thankfully. I was waiting for the assistant to say 'ooo you can't do that' or something but she just giggled at me and exchanged it. Think I might still write a letter of complaint to them as it just seemed such a stupid mistake to me!

 

[Blob]

Urgh thats so annoying...the last thing i ordered was meant to have something free with it but they forgot to put it in had to go to the store and get a new one

 

[leeanne]

well i managed to take it back and exchange it for the original item instore thankfully. I was waiting for the assistant to say 'ooo you can't do that' or something but she just giggled at me and exchanged it. Think I might still write a letter of complaint to them as it just seemed such a stupid mistake to me!

Glad you got it sorted, but it was silly of them to do that in the first place.