K
Katieeeee
Guest
I'm CROSS
Asda grocery delivery is late and no one's even bothered to ring me to let me know!
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Well I rang the number to find out where my shopping had got to and got through to what seemed like a call centre in AFRICA. I literally could not understand a single word she was saying to me. She took my order number, which I had to repeat bcak to her 5 times before she supposedly understood. She then went silent for about 10 minutes, then put me on hold without even saying anything. Another few minutes went by, all the while my phone credit was being eaten up...she comes back only to tell me that my order number wasn't showing up on the system...by this point I was getting a bit impatient and pissed off so I said "well it bloody well should do because the money has already been taken out of my account " She then repeats my order number back to me...mistaking a number THREE for a number TWENTY TWO!! WHAT THE HELL!?
She was like "22?"
I was like "no, THREE".
"22?"
"No, THREEEEEEEEEEEEEEEEEEE"...
That went on for a couple of minutes still she understood me. She FINALLY gets my order up on the screen and asks for my full name. Again, I had to YELL it back at her before she finally understood me. Then she said something which sounded like "KAOSHfhgsdfkjh\jkldfhksfgksgd?" I kept saying "SORRY? SORRY? I CANNOT UNDERSTAND YOU?" turns out she was asking if she could call me by my first name...TWAT. She then said there are no notes up on the system so she would have to call the store and then call me back. I asked how long that would take as I urgently needed to go out...she took another 2 minutes to tell me that, just as she did there was a knock at the door....I just hung up on her in the end stupid BINT!
So I open the door and a rather flustered delivery man is there, no apologies for being late...nothing. Just dumps it all on my doorstep and literally makes me feel as though I am inconveniencing HIM! Shoves an electronic thing in my hands for me to sign, wishes me a merry christmas and off he goes...no "is everything ok for you?" or anything...
I am so ANNOYED!!!
Should I complain?? No one even rang to let me know...the customer service is complete SHITE. Almost £6 of my phone credit has been used up, I am not pleased
Asda grocery delivery is late and no one's even bothered to ring me to let me know!
-------------------------------------------------------------------------
Well I rang the number to find out where my shopping had got to and got through to what seemed like a call centre in AFRICA. I literally could not understand a single word she was saying to me. She took my order number, which I had to repeat bcak to her 5 times before she supposedly understood. She then went silent for about 10 minutes, then put me on hold without even saying anything. Another few minutes went by, all the while my phone credit was being eaten up...she comes back only to tell me that my order number wasn't showing up on the system...by this point I was getting a bit impatient and pissed off so I said "well it bloody well should do because the money has already been taken out of my account " She then repeats my order number back to me...mistaking a number THREE for a number TWENTY TWO!! WHAT THE HELL!?
She was like "22?"
I was like "no, THREE".
"22?"
"No, THREEEEEEEEEEEEEEEEEEE"...
That went on for a couple of minutes still she understood me. She FINALLY gets my order up on the screen and asks for my full name. Again, I had to YELL it back at her before she finally understood me. Then she said something which sounded like "KAOSHfhgsdfkjh\jkldfhksfgksgd?" I kept saying "SORRY? SORRY? I CANNOT UNDERSTAND YOU?" turns out she was asking if she could call me by my first name...TWAT. She then said there are no notes up on the system so she would have to call the store and then call me back. I asked how long that would take as I urgently needed to go out...she took another 2 minutes to tell me that, just as she did there was a knock at the door....I just hung up on her in the end stupid BINT!
So I open the door and a rather flustered delivery man is there, no apologies for being late...nothing. Just dumps it all on my doorstep and literally makes me feel as though I am inconveniencing HIM! Shoves an electronic thing in my hands for me to sign, wishes me a merry christmas and off he goes...no "is everything ok for you?" or anything...
I am so ANNOYED!!!
Should I complain?? No one even rang to let me know...the customer service is complete SHITE. Almost £6 of my phone credit has been used up, I am not pleased