I just got my payslip today and my company (which is the City Council), did not take my childcare vouchers off my pay - I haven't got them either. I received a letter from the voucher company last month that said that the vouchers would start from my December pay ie this one and a confirmation from the nursery that they had also been contacted by the company confirming this. Now, what do I do (I will obviously be phoning both companies tomorrow) if there is a mistake? Does this mean that I will have to pay the full amount myself? If so I am going to lose out on nearly a £100 due to a mistake on their part. Has this happened to any of you and what did you do to resolve it? Do we have any rights here?