Hermes delivery!

Discussion in 'Santa's Grotto' started by weewdy, Oct 9, 2013.

  1. weewdy

    weewdy Well-Known Member

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    Ladies i would like to know what you would do in the situation.

    my mum ordered my daughter a silver cross pram for her christmas and it was delivered today. Now my mum lives 3 miles away from me, in the country and this parcel was delivered to my next door neighbour! This is not the first time this has happened and it is annoying both me and my mum, it usually happens at least once a week. I am having to take the parcel out to her tomorrow and it is a really really large box which prob wont fit in my car. I want to complain and my oh said i should get my mum to say she never received the parcel, which she never my next door neighbour did!! What would you do?
     
  2. Jaysmummy

    Jaysmummy Mum of 3 and WTT

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    Why was it delivered to your neighbour? I don't understand where they would have got the address from?
     
  3. Leliana

    Leliana Mum to Pud

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    How bizarre that it's delivered to you? I think giving them a ring would be a good idea! Hermes are not in my good books today - I ordered a walker for my DD for Christmas and they left it outside my front door. The item wasn't even packaged so it was completely obvious what it was and it was just sitting there. Anyone could have stolen it! Not impressed!
     
  4. Pearls18

    Pearls18 Well-Known Member

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    Hermes is usually local people, I know our hermes delivery driver in my home town will deliver any of our parcels to any of our extended family as she knows us haha, my step dad's sister who works in a petrol station keeps getting them lol, I'm grateful because we always miss them, but yeah it's not good if you don't want them to do it.
     
  5. weewdy

    weewdy Well-Known Member

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    Its not local man or anything, about a year ago he asked at the local garage if my mum had any family in the town to save him going out to her house. She gave him my address and since then he has dropped it with my neighbour because im always at work.
     
  6. Kiddo

    Kiddo Well-Known Member

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    That is just laziness then. What if she ordered a gift for you that she didn't want you seeing? I would give them a call to complain. Actually if it was me I would probably just email or something as I hate phoning people.
     
  7. Jaysmummy

    Jaysmummy Mum of 3 and WTT

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    Ah I see. I would definitely complain! Not sure about saying you've not received it as I presume it's been signed for so they would be able to track it and your neighbour then may get accused of something.
     
  8. Lauren25

    Lauren25 Well-Known Member

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    That's shocking, I would deffo complain!
     
  9. weewdy

    weewdy Well-Known Member

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    No signature. My neighbour didnt even know it was there until her husband arrived home from the hospital and they had to move it from her front door. They never rang bell or chapped door.
     
  10. Mummy May

    Mummy May Mummy of 2

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    Yeah I would complain too xx
     
  11. sweetlullaby

    sweetlullaby Well-Known Member

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    I would complain as well. they should always try your mum's house first then yes if an alternative address is available and agreed by your mum try there. I'm lucky in that the delivery drivers here are really good.
     
  12. Rachel_C

    Rachel_C Well-Known Member

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    I'd ring Hermes and insist they get the delivery driver to collect it from the neighbour and deliver it to your mum. He can't just decide he doesn't want to deliver to her, especially as they've been paid to do the delivery.
     
  13. Siyren

    Siyren Guest

    I'd complain- I got a delivery off them at around half 8 ish last night- was not impressed!!!!
     
  14. weewdy

    weewdy Well-Known Member

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    Thank ladies for your replies. Phoned them and they said my mum had signed for it, so its my word against theres! Im so angry right now!
     
  15. Rachel_C

    Rachel_C Well-Known Member

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    Ask them for a copy of the signature. Anybody could sign for a parcel and they could leave it anywhere if that's their logic!
     
  16. Mummy May

    Mummy May Mummy of 2

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    So if the neighbour wasn't even in the courier must have signed it the,selves! cheeky sod! Xx
     
  17. Ceejay123

    Ceejay123 Guest

    Hermes yesterday left a parcel for me in front of my door! In the rain!
     

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