hi, i placed an order for the last few bits we needed (youghurts, salad and extra alcolhol). all due to be delivered between 1-3pm today. i recieved the confirmation email it had gone through and money went from my card (its a pre-pay 1 for online so goes instantly.) well 3pm comes and goes no shopping. 3:15pm i ring customer support to be told it was dispatched and she will ring the store to find out whats happened and ring me straight back. 3:30pm still no shopping and NO call back. so i ring again, get different lady (who got my anger!) she told me the order had been cancelled but didnt no why so took my details, said woul ring the store and ring me back. 4pm STILL NO shopping and NO call back. i ring customer support AGAIN to be get a recorded message that the office is now closed and to ring back tomorrow!!! so i went onto the pre-pay credit card site to see what was what, the reason it was cancelled was because asda took a £1 charge to see if my card was genuine as i was a new customer, this meant that there wasnt enough to cover the shopping as i put money on it in sums of £10 and the shopping was £59.54p. luckily for me the money has been issued back to pre-pay card(minus their £1 charge). wouldit have been so hard for asda to ring me and let me know that due to their charge there wasnt enough on card OR that they had cancelled the order??? NO! tesco ring if there is problems. i am so MAD with asda i tell you. i am now totally stuck as the £59 is on this card, no stores have delivery slots and i have no bits that i need. plus i cant use card in store as its an online 1 only!!!