megabus complaint

Discussion in 'General Chatter' started by ablaze, Jan 29, 2011.

  1. ablaze

    ablaze lucky mum of one of each!

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    not too sure where I stand here but basically

    on January 1st I had booked 4 seats from Dundee to Aberdeen... long story short bus never showed customer services was shut due to new year and upon eventually getting customer services(january 4th) bus wasnt actually scheduled...

    now surely.. this is majorly their fault? I got a refund and have sent them 3 emails and a recorded delivery letter( which has been received and signed for)

    we were meant to be going to the football.. tix cost me £56.. hotel had been booked £55.. and trains home £50..... Because it was their error I am expecting them to reimburse me

    I have heard nothing from them!!! Where do I stand?
     
  2. lilbumpblue

    lilbumpblue x James' Mummy x

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    I think a refund is all they HAVE to give you really x
     
  3. MissMummyMoo

    MissMummyMoo Family Complete <3

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    I agree ... I think legally all they have to give you is your megabus money back :( Sorry x
     
  4. Tegans Mama

    Tegans Mama home edding mum of 2

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    Similar thing happened to me once except I was stuck in Southampton with OH and an 8 mo old baby. We didn't even get a refund. Megabus really suck.
    Fingers crossed something will be done about it :)
     
  5. lilbumpblue

    lilbumpblue x James' Mummy x

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    Id make a complaint against them to watchdog...set up a group on facebook for other people who have had problems with them and get them all to complain! :) x
     

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