Mouldy Wipes - A sorry from Boots! (added a pic)

Discussion in 'Baby Club' started by Wobbles, Apr 7, 2009.

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  1. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    Not sure £15 covers a sorry for mouldy wipes do you?!

    I'm not impressed ....refund for wipes the letter says! I bought 6 packs on that order you see.

    Would you be amused?

    I'm still waiting on the packaging to send them in to her ...Im thinking of sending an unimpressed letter with them! Any suggestions?
     

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    #1 Wobbles, Apr 7, 2009
  2. Sarah88

    Sarah88 Full time working mummy

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    Do it, thats rediculous that they think 15 covers it!
     
    #2 Sarah88, Apr 7, 2009
  3. lollylou1

    lollylou1 Mummy to Belle and preg

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    i would not except that, surely they should be more than that you used their mouldy wipes on your new born baby, thats its bang out of orde oh my god i would go mental

    i would really stress how bad that was, they may give u something else but a better apology should definitely be expected

    Lou
    xxx
     
    #3 lollylou1, Apr 7, 2009
  4. Dizzy321

    Dizzy321 very proud mammy to 3!

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    omg would not be impressed! my mam bought a green mouldy apple pie from a bakers and she ate a bit before she realised! she took it back and they gave her a whole £2!!! not acceptable x
     
    #4 Dizzy321, Apr 7, 2009
  5. leedsforever

    leedsforever Kerry!

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    I would say that you have a letter to watchdog or office of fair trading... or something along them lines!!

    Normally gets companys to cough more up.... its not worth the bad press that the mouldy wipes could give them x
     
    #5 leedsforever, Apr 7, 2009
  6. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    Its one of those situations where money doesn't cover it but at the same time make you think are they too big to care for their customers that £15 is an acceptable apology. So how do you say this without it looking like its purely a money maker/want?

    x
     
    #6 Wobbles, Apr 7, 2009
  7. leedsforever

    leedsforever Kerry!

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    i would go down the route of saying that you are a valued customer of boots and you were very shocked at what has happened with there service and nor how they have treated the matter... just lay it on thick!!
     
    #7 leedsforever, Apr 7, 2009
  8. x-amy-x

    x-amy-x Mammy

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    Haha, all the money they make too. It's disgraceful. I would be embarrassed!
     
    #8 x-amy-x, Apr 7, 2009
  9. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    I'm waiting for the packaging so I might take a pic in a minute and show you what they are like!!
     
    #9 Wobbles, Apr 7, 2009
  10. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    Added pic to first post - mouldy wipes BLERGH!
     
    #10 Wobbles, Apr 7, 2009
  11. x-amy-x

    x-amy-x Mammy

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    Eugh :sick:
     
    #11 x-amy-x, Apr 7, 2009
  12. polo_princess

    polo_princess ♥ Brookes Mummy ♥

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    Eerrrrrrgh :sick:

    I think i would stress the fact that Megan was barely a week old when the wipes were opened and goodness know what could of been passed on to her. And from a hygeine related product you certainely dont expect to find mould growing on them.
     
    #12 polo_princess, Apr 7, 2009
  13. Kirstin

    Kirstin Well-Known Member

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    Did you use any of them on Megan before she went into hospital? Mould is known to cause chest infections etc in babies and children
     
    #13 Kirstin, Apr 7, 2009
  14. reallytinyamy

    reallytinyamy Mum and step mum

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    ewwwwwwwwwwwwwwwwwwwwwwwww!
     
    #14 reallytinyamy, Apr 7, 2009
  15. Vickie

    Vickie Hannah & Rhys <3

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    I wouldn't be impressed with that either, that's disgusting
     
    #15 Vickie, Apr 7, 2009
  16. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    YES!!!!!!!!!
    Not this exact packet this one was obvious - first few were fine pull a few out and got that!

    Thanks for that info! x
     
    #16 Wobbles, Apr 7, 2009
  17. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    There were no obvious spots on the pack we used ....there appears to be just one with the marks the others one smells ok one smells offish ...same batch number.

    Surely it wouldn't have?! Would have used one very lightly each nappy change from home time until hospital the next afternoon!

    I'm gonna have to ask about that because the infection couldn't be pinpointed from where type thing but they thought probbaly before she even left the hospital mind ...
     
    #17 Wobbles, Apr 7, 2009
  18. polo_princess

    polo_princess ♥ Brookes Mummy ♥

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    I seriously hope it didnt have anything to do with Megans chest infection :hissy:
     
    #18 polo_princess, Apr 7, 2009
  19. Kirstin

    Kirstin Well-Known Member

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    No problem!

    If they were in the same pack the mould spores will most definately be in the other wipes, even if it appeared fine and it could be the same for any other wipes in the same batch.

    Anyway, if its thought they did cause it you will be able to sue them under the tort of negligence causing physical harm.

    x
     
    #19 Kirstin, Apr 7, 2009
  20. x-amy-x

    x-amy-x Mammy

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    Even if it was unlikely to have caused any infection to Megan. I wouldn't be letting boots know that. Get them told! And if it did cause Megan's infection, that's bloody disgusting, i hadn't even thought about it!
     
    #20 x-amy-x, Apr 7, 2009
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