Cancel your credit cards before you die..

[Alexas Mommy]

apparently, this is a true story! It is funny though!

some people are really stupid!!!!
Be sure and cancel your credit cards before you die.
This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'
Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'


Supervisor gets on the phone:< /I>

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given )


After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'Citibank : 'That might help...'

Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???'

 

[Sarah88]

How dumb are they?

 

[Katieeeee]

HAHAHAHA oh my god what wankers.

 

[Jayceerae]

hahahaha that is hilarious

 

[Georgie90]

oh dear lmao!
x

 

[kaylynn040485]

OMG lmao. On a more serious note, how distressing would that be if a loved one had died and they are being as stupid as that, u would seriously start freaking out. Kx

 

[sam's mum]

"Our system just isn't set up for death"

That's good to know. I love the new billing address

How stupid are these people?!

 

[Elli21]

 

[inactive1]

Omg How Funny From An Outsiders Point Of View...

Very Distressing If the Family Of The Deseased Thou.

Made Me Giggle Thou Thanks x

 

[JennyLynn512]

Wow, that is crazy! Made for a good laugh, though!

 

[Jemma_x]

its funny but must be distressing for family if that happened

 

[lolly101]

FFS!!! Some people are just soooo thick.... like others have said that would be very upsetting for family tho...

 

[Eyes On Fire]

Lmao!!

 

[FierceAngel]

lol tht made me laugh

isnt set up for deaf

 

[embo216]

I can well believe this! The shit companies put us through when trying to sort out my dads finances

 

[Lullaby2010]

That is soooo funny! Some people just have no common sense do they!?

 

[MoonMuffin]

We were lucky that when my FIL died the "estate" was in MIL's name, so since he technically didn't have any assets they just had to close his accounts without collecting the balance (lucky for us since he had a huge bill from going to strip clubs all the time )

 

[morri]

lololol xD

 

[Ickle K G]

Oh dear they are so thick. That would be seriously annoying to the family member.

 

[sleepinbeauty]

for god's sake....