dealing with the crazies and etc, how do you calm yourself down?

[nightwings]

I work front desk at a hotel, which don't get me wrong I love to pieces, and we have a lot of amazing guests that stay here, however as the summer comes into view, so do the crazies, the angry, the demanding, the rude, the yelling, the screaming guests of summer.

I've already been yelled at and screamed at over silly things such as "why isn't the bar open at 3...why do you guys open the bar at 4?"

and these people literally will stand there and scream at me for these ridiculous things

one time one yelled at me, because he is a platinum member and didn't get a suite...we only have four in the building all which were already rented for the past couple days.

These people literally are so terrible, so rude so loud and so just...terrible lol
that I end up nearly crying and shaking like crazy and short of breath, and I know it's just not good for the baby

So how do you do it? How do you quickly calm yourself down after the work terror whatever it may be leaves?

It's pretty hurtful, one time I even apologized to the guest and told them I was pregnant and really needed them to tone it down just a bit, they of course didn't care and threw their keys right at me until finally a couple right beside him checking into their own room piped up.

 

[Twister]

I know how you feel! I work in a busy supermarket on checkouts and come accross all sorts, some people are lovely and will smile and say thank you and even have a little chat with you which just brightens your day, whereas others will just demand things and shout at you for no reason. I'm pregnant too so I know how worrying it can be when you get stressed because of these people and it's definitely not good for the baby. The only thing that works for me besides running from my till to the back (which I have done once or twice since working there when I've been pushed to the edge) is to just smile, take some deep breaths and move on to the next customer and treat them as a 'clean slate' if that makes sense. I find that even though it's difficult not to, if you let it get to you your stress levels build up more and it gets increasingly difficult to forget about it.

Just remember that these nasty people who are rude and scream at you for no reason probably just have a bee in their bonnet and are looking for someone to take it out on and those of us in customer facing job roles are the easiest targets! Some of them also think that the 'customer's always right' which in some cases isn't true at all especially when they're making unreasonable and unrealistic demands whilst being incredibly rude at the same time. Hope you manage to find a healthy way to cope

 

[nightwings]

thanks, yea it wasn't till i started working in the hotel business that I realized just how awful greedy and rude people really are...I was in shock my first week here lol I started right at the busiest point of the summer

 

[pandaspot]

I am a council tax and housing benefit assessor and it's part of my job to be shouted at, abused etc. should have been in my job description lol

I have people screaming and shouting at me regularly. They swear, tell you that it's all your fault for everything, tell you that your useless. It's pretty bad, but there are lovely people to. But as you can imagine there are a lot of angry ones who think that you are the horriblest person on earth

I tend to take what they say with a pinch of salt. It is hard I know, I try and ignore what they say. It's not aimed really at you, it's them being angry with whatever has wound them up before they see you. You are the first point of contact, just try and talk calmly to them. Don't take it personally, if it gets too much maybe tell them that you don't appreciate being talked to like this and if they continue I think I would excuse myself and ask a supervisor to take over?

 

[nightwings]

Unfortunately I work by myself on the weekends, it is literally just me and the van driver, so no one else to ask to tag team in on the crazies lol. But thanks