Tax credits helpline

[MrsBandEgglet]

OH had been on hold with tax credits since 9.35 and at 11.03 they told him "sorry we can not deal with your call right now, please call back later". He went from queue place 11 to be told that! Erm ... what?! Exactly how are you supposed to "immediately" tell them of a change in circumstances that could effect your payments if you can't actually speak to them? It's ludicrous! Anybody else experienced this, is it generally the way it is or is there a better time to call?

 

[Piggywinkle]

OH had been on hold with tax credits since 9.35 and at 11.03 they told him "sorry we can not deal with your call right now, please call back later". He went from queue place 11 to be told that! Erm ... what?! Exactly how are you supposed to "immediately" tell them of a change in circumstances that could effect your payments if you can't actually speak to them? It's ludicrous! Anybody else experienced this, is it generally the way it is or is there a better time to call?

I called them today but I was on hold for 45 minutes until I got to speak to someone. I called at 1 o'clock if that's any help.

 

[StarrySkies]

I've had this the past couple of days, it's bloody rediculous.

I've given up for now as it's been winding me up too much lol..

x

 

[yazzy]

I phoned today around 4.30pm and got through to someone after 15mins.

 

[Feltzy]

I've just been on hold for nearly 30 mins before giving up.

 

[hulahoop09]

I called today at 12.45pm and got through to someone after approx 12 mins.

xx

 

[Squidge]

My OH phoned the other day around 9am and spoke to someone within 5 minutes.

 

[Ceejay123]

Sounds like they're really rushed. x

 

[kirst1805]

I always ring as soon as they open or in the last 10-15 mins of their day and 8 times out of 10 I get through pretty much straightaway. X