I've been doing alot of research into this over the last few day. my DH had an outstanding council tax bill from a few years back which we thought had been paid off last year, we have heard nothing until a balif turned up, put a letter through the door saying payment within 24 hrs. I rang him and said i'd do the best to get the money as i don't want it hanging over us etc, i called him to say it would all be paid but would be about a week to transfer money, he said this is no good and gave us two days!!
I rang nat. debt line to get some advise and basically aslong as the baliff has never been peacefully alllowed into your home, i.e you let them in or a door/window was open they cannot break in! They have to have a levy of what they are going to take and return another time to remove goods! They have to accept an offer of payment and you are entitled to give them a breakdown of your incomings/outgoings to show them how much you can pay! If you are making an offer to pay it would get thrown out in coourt if the balif threatened with that!
Tell her to keep doors/windows locked and not to let them in, from what i've read they bully vulnerable people into paying up! Get her to ring national debt line for advise!
We have managed to speak direct to the council and they have extended the time in which we have to pay but i will be paying it next week when the cheque clears as its an awful thought that balifs are trying to get into your home! xx