She was fine up until a few weeks ago, but like you we had to contact her all the time. Also we speak to her via email.
1st of all I told her our final numbers and she couldn't grasp how many it was. They where less than we 1st said, but how hard is it too add 40 adults 12 kids and 3 extra people for eve. It took several mails to get through to her.
Then we mailed our table plan. And she told us we couldn't have it that way, so being very annoyed we called up there and basically we are now having what we wanted.
And finally with the numbers being less there was a credit on our account. They offered us some wine, but we decided to get the money back, she said she would sort it with accounts, but we are still waiting.
As for the stairs, I thought they did it anyway, and it's not Been mentioned to us.
So they have been a pain, but I still can't wait for Saturday!!!!!!!!!
Xxxxxx