Anyone successfully complained to Mothercare?

[bubbles82]

Had a few recent bad experiences with Mothercare, and was advised by a few different people to make a complaint. I wasn't sure about doing this but have decided today to try and get what happened into some written form, just wondering if it's worth doing or a waste of time and if anyone else got anywhere with a genuine complaint made?

 

[ericacaca]

Urgh! Mothercare can be RUBBISH! We were told that our LO's new car seat was "in transit". It was being in transit for over a week until they told us it was out of stock! We demanded a cash refund (half was paid in gift vouchers) so we could buy it elsewhere. They did that for us at least xxx

 

[Cherry Bow]

Our local branch had been fantastic and really helpful but their HO customer service sucks- they just passed me back to the store so I just deal with them now.

Write a letter and send it in. You can email as well but tbh I get better responses with written complaints xx

 

[bubbles82]

Our local branch had been fantastic and really helpful but their HO customer service sucks- they just passed me back to the store so I just deal with them now.

Write a letter and send it in. You can email as well but tbh I get better responses with written complaints xx

Yeah I keep thinking I should do that, I've started to email a couple of times but it's an online form rather than an email address and the box for your comments is so small! I need to sit down and sort it but it wears me out just thinking about trying to get it all onto paper!