Breast pump pulled the skin off my nipple!!

[BurtonBaby]

I mostly breastfeed Erica, and will be at home with her for a while, so I bought the Playtex double electric breast pump, instead of spending a little extra on a Medela. Bad idea. I've had trouble with it after using it a couple of times. The past few times I've tried to pump, I've gotten maybe an ounce in 1/2 hour, and thats when I'm completely FULL. There was still plenty of milk, it just wasn't getting it out. So last night, I figured I would try it one more time before trying to return it to Playtex, and while pumping (still only got less than an ounce) my nipple started really hurting. I moved the pump to look, and saw that my skin was peeled off of my nipple! I put some lasinoh cream on it but it hurt all night. This morning when I went to feed Erica I looked at it, and I have two big scabs on my nipple! So I cant breastfeed from that side, now its engorged and leaking and sore.

I called Playtex today because I was so mad, and first the lady said I couldn't return it since its a personal hygiene product. I got bitchy and told her I'm not keeping a product that pulled the skin off of my nipple, and made it impossible to breastfeed my daughter on that side. So eventually she said that if I go to the doctor and my doctor writes a letter saying what happened, then I can return it. I dont see the point in that, considering my doctor wasn't here to see me pumping, but I have an appointment for tomorrow morning. It pisses me off, cause basically she is trying to call me a liar until my doctor can support my story. I also read reviews online about the product after purchasing it, and they are pretty much all bad. I'm thinking about also sending a letter of complaint to the BBB since the product is so terrible, and their service is equally as bad. IMO they should have to also refund me the cost of my copay, and shipping fees.

UGGHHH!! Sorry about the rant, just so mad! No one ever waste your money on a Playtex pump. And its weird cause their drop in bottles are great.

 

[AquaDementia]

medela medela medela! best thing ever.

i hope you return the shitty one!

 

[luckyme225]

sorry that pumps been so frustrating for you hope you can get your money back!

 

[mickey]

gosh, that sounds awful!!!

I have to say, that milkwise my result with the medela was the same as yours with the playtex, but I didn't get hurt by it, though!!!

 

[Deise]

Ouch!!! I hope you'll be able to get your $$ back!

 

[Holldoll]

Ouch! I hope they give you your money back. Definitely keep moving up the ladder until they do!

 

[AppleBlossom]

Ouch!

 

[Vickie]

That's horrible!

 

[dippy dee]

ouch hun hope you start feeling better soon.
when you send the letter in from your doctor i would put a letter of complaint in and state you are a member of a parenting forum and that you have made others aware of these pumps and how disgaced you are, you never know you may get some freebies off them as a sorry x

 

[lillysmum]

ouchy!!! Thats awful!

Hope it heals soon

 

[~KACI~]

This thread is a year old

But i would be interested in the outcome

 

[emma_27]

Ouch Thats awful and what bad customer service! I hope you get your money back!!! Id keep on complaining at them for defo and wouldnt let it drop!

 

[emma_27]

Ha that teaches me for not reading all the posts lol!

 

[amelia222]

It's not the pump itself that peels the skin off, the same thing happened to me with the medela one. If you have larger diameter nipples then any brand of pump will rub with the standard size pieces. I learned after that you can order a larger size of the part that goes around your nipple.

https://www.ameda.com/breastpumping/most/fit.aspx

 

[BurtonBaby]

LOL just saw that this thread was brought back up. I went to the doc and brought the part of the pump with me. She saw what had happened and wrote a letter to Playtex. They let me return it with the letter from my doctor. I ended up buying the Medela pump in style backpack one, which I never had any problem like this with. I dont know if it was the size of the shield, because they were both the standard size, but the Playtex one was really different than the Medela one. Oh well tho, my booby healed lol, and I bought myself the better pump. I forgot all about this lol. Thanks for the advice tho girls!

 

[emma_27]

Glad to see you got your money back and your nip healed lol

 

[BurtonBaby]

Thats part of why I was drawn to it, pumping right into the storage bags. But it was definitely NOT worth it when I was bleeding from my nipples. Plus, since I wasn't pumping exclusively and am a SAHM, I would just pump into the Medela bottles and pop em in the freezer. I will never be convinced of anything but Medela again. Its worth it to spend the extra money.