BT

[Harveysmum369]

Oh my god!I don't think I have ever had to deal with a company this bad!!!
We ordered BT Vision about 6 weeks ago,it was installed,worked fine for about a week and a half,then the On Demand Service stopped working..so I ring BT,I am told the broadband speed has dropped and it needs a simple upgrade at the exchange to resolve it-engineer was sent here,told me my broadband speed was too low(err I know that) and that he would pass it through to the broadband department as he was only a Vision engineer..
Broadband engineer comes round..does a line test,fiddles with a few bits then tells me the speed should be back up within 24 hours.
Got back from picking up Harvey to nursery to find a card-'we tried to call today at 12.15 but you weren't in'..ummmm its 11.55 now,so you must have a tardis or something!Also I was never told about the appointment!
So I rung BT AGAIN and was told they would send ANOTHER engineer out...this one turns up and has brain cells!he writes down exactly what I need to tell the people on the phone.
Rung them again!told them a 'lift and shift' needed to be done at the exchange,they tell me no problem,an engineer is on the case!
Following day I recieve a call from BT-an engineer is booked to sort the problem out today..ummm shouldn't that have been done yesterday?
The NEXT day an engineer rings me at 4.30pm telling me he is on the case,but BT hasn't supplied him with the correct equipment to fix it,and it could take 48 hours...
FINALLY yesterday they fixed it!!My broadband speed was running at 5MG-BT Vision worked!!!Got up this morning and the speed has dropped down again below what vision needs to workso I've rung them again....
If you have made it this far...well done!lol
Any advice on what to do would be appreciated-I think I might head to the exchange and try and fix it myself... xxx

 

[bigbetty]

Tell them if they don't get it sorted you are going to put a complaint in to the regulator - ofcom or whatever it is - that will get their arses into gear! My hubby works for a major energy supplier and he says that always gets the job done with them lol

 

[Kimboowee]

Definately keep up a fuss this time!
Failing that switch!

 

[Harveysmum369]

Won't they charge me for ending the contract early?x

 

[bigbetty]

Have a read of the small print - there is usually a cool off period where you can cancel without penalty xx

 

[Laura2919]

My OH works for BT. He said there isnt a special engineer for Vision so thats crap! He also said it sounds like you might need a new drop wire....

 

[amie-leigh]

i worked for a similar company who provide broadband, tv & landlline and if they arent supplying there product they are in breach of their contract with you which means you can cancel at any time
also i would be demanding if you have already that you do not get charged for the services you havent been able to use
tell them you want it fixed within 48hours or you will report them to ofstead and you will be taking your custom to one of their rivals (sky, virgin)
that is a lot of messing about and a long time if it is only a simple fault
hope you get it fixed soon x

 

[Laura2919]

Hun, OH said make sure they dont charge you for any work done inside as its not your problem and also ask them to come out and test the drop wire you might have some water in there

 

[Harveysmum369]

It's stopped working again!!They have agreed to cancel it free of charge....only after I threatened to smash the box up and send it back in tiny pieces... lol....xx

 

[Laura2919]

Lol.. See told you they would!

 

[Harveysmum369]

I've been so sarky to them....lol.x

 

[Laura2919]

Good they deserve it..

 

[Harveysmum369]

Stupid man......'how are you today madam?' ummmmm you really want to know????x

 

[Laura2919]

Stupid man......'how are you today madam?' ummmmm you really want to know????x

He asked for it then

 

[Harveysmum369]

He just came back on the line to tell me he was putting me back on hold!!wtf???x

 

[Harveysmum369]

hahahaha....the bloke said 'so we tried to take £150 on 12th December?' so I said 'I'm not Doctor who am I?I can't time travel....how should I know???' oooh dear.....
xx

 

[cuteboots]

Brilliant, I HATE bt they are a total joke, my line has been up and down more times than a lady of the nights under crackers! they're still insisting I pay to get out of my contract, Im still insisting it was a breach of contract as the bloody thing didn't work despite being sent 3 boxes.
I switched, funny enough ive never had a problem with the other company.