dizzydoll
Mammy to Caoimhe!
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I'd guess she means the condenser unit itself.....usually it's at the bottom you'll see a panel that you can pull/push to open and pull out the unit. It looks like a big filter and gets clogged up with crap too. This is the part that converts the steam from your clothes into the water thsat collects in your reservoir so if it's clogged it mightn't work as efficiently.