Thanks ladies!
I want this week to end already. Clogged toilet that burst a pipe in my basement and destroyed almost everything...we have no Christmas tree or decorations anymore, some of the kids' Christmas presents are wrecked...all replaceable, just annoying. But to top that off, my furnace is broken and it's -7 and snowing (19F) and my house feels like an icicle. Furnace guy came out today and said he has to get a part but isn't sure how long it will be til it comes in, and he has to get approval for the part from the property manager (landlord) before he can even order it. So we've been without heat for over a week, and who knows how much longer. And of course, yesterday, I left for half an hour to grab my kids from school, and came home to a warm house. I was temporarily excited until I realized that my water heater, which had been leaking that morning, had actually burst and my hallway and basement were flooded...again.
So I called the property manager who claimed they have no idea where the water heater came from, and they haven't been paying for it. I've been living here for 3 years and never paid for it, so they said they'd try and trace it. It's been more than 36 hours and still no response from them. Landlord and Tenant Board says they are responsible for providing ACCESS to hit water, but not for paying for the water heater itself, so I called Reliance, the owner of the heater, and they claimed a water heater doesn't exist at my address...meanwhile, I'm standing there, staring at it spray water and do more damage. In order for them to even consider coming to fix it, I had to agree to a $100 diagnostic fee, plus parts and labour, PLUS the cost of a new water heater installation, OR sign up for their rental program. So I sucked it up. I'm joining their rental program, so they are supposed to come tonight to put a new one in...sometime between 4pm and 8pm, and it's now after 5pm and no call from them about what time they're coming at.
So I'm sitting here with a destroyed basement, no heat, and no hot water. I can't shower or bathe my kids, I can't do my dishes, I can do laundry on a cold cycle only but was told not to run any water until the water heater gets here so I can't do laundry.
What a week from hell. And it's only Tuesday.