you put in your claim and they usually send you out an appointment to come in and sign things with an adviser......this can take about 2 weeks....then you have to wait and see if you qualify which again can take about 2 weeks. We waited about 7-9 weeks for ours to all be done etc
Im not in scotland but they wouldnt let us do it over the phone , we had to sign papers & fill forms in ourselves. Once i'd given it in i think it took around 2wks & i got paid in the 3rd week by giro then after that it went into the bank
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