Just a WEE BIT frustrated with the STUPID cemetery!!!

[kam78]

Hi girls ...

Man, I have been a posting machine on here again... guess I go thru my spurts

A lil refresher cuz Lord knows I'd need one.... I buried my daughter June 25, 2011... I actually went into the cemetery office that previous Monday, June 20 and got everything in order and purchased and paid for ... So THAT day I ordered Emma's marker ... Well she lady was VERY helpful & I trusted her completely when she told me all the rules, and the in's and out's of the cemetery... Well, that day she told me that us families in the baby garden was allowed to bring out ANYTHING we wanted, do anything we wanted to do.. that their mowing crew never comes in there with the big equipment, they hand mow it so they are more gentlier... Well, that wasn't my experience! I have been visiting and bringing pretties and things out to my Em' and one day I went in, which was usually every day or at most every other, well, when I got there they had taken EVERYTHING off all the graves and things was thrown all around, broken..I did recover one of her lil concrete angels .. I was devastated!! I immidiately called the office and demanded to talk with the lady I have been previously dealing with, since she's the one that "told me the rules".. Well, of course she was unavailable for the next few days so I went into the office and demanded to talk with the supervisor... She was horrible!! Very short, crappy, hateful... And while I was in there explaining what that lady had told me and that everything was taken and broken off ALL the lil graves, she just said "sorry, we have a new mowing crew." .... Wow! Yep, that was it... Oh yea, she then did say "She would rummage thru the garbage and see if she could find anything to save."... Seriously??? So, needless to say, I haven't brought much out to my Em' anymore, my sacred place is now gone ... I do NOT trust them... That was very disrespectful... I even told them, "Everytime I am out there I clean up, and make sure nothing is too crazy and in their way when they do mow"... Crazy huh?? I was being respectful of them and didn't wanna inconvience them but then they didn't give a $h!t... Grrrr....

Ok ok ok! Anyways, there really is a reason for my rambling.....

I went by the office to check on the status of Em's marker and asked why it wasn't there??? Since I was told 6 weeks..that would make it mid august.. Well I asked Aug 15, her due date... They then told me there was an error and it was overlooked, it was never ordered! I thought I was gonna have a heartattack! SO that sent me into a spiral all over again, she was overlooked!!!! Em' was overlooked! My worst fear!! And here they said I"m sorry she was overlooked, they said the order wasn't placed into the end of July so delivery should be mid september... Well, Hello folks.. End of September... So, I have been racing out everyday this month, just KNOWING today is THE day.... I already have myselfl ready to decorate again once her marker is placed .... So, I waited til the end of this month, close enough, I called yesterday to check the status and OMG..... It has been overlooked AGAIN!!! Nothing has been done to her order since me checking in Auguest!!! I can NOT believe this!!! I can NOT believe this ... They just kept saying how sorry they are but I dont care!!! I want my daughter to stop being overlooked!!!!
I do NOT understand????? I paid them all up front... $900.00 for this marker, well they sure didn't let the ink dry on that check before they cashed it!!! BUT didn't order it???
Well, they called back last night but I didn't answer the phone, did NOT wanna deal with that then, cuz I just knew it was gonna be another freakin' stupid excuse, sure enough they left a voicemail saying they confirmed the order, they don't know why the actual company that makes the markers didn't fulfill the order...??? ... Seriously!? Gonna push the blame on someone else, so typical!!! I don't care if that company messed up, they was the one that took the order, they should have kept an eye and noticed it hadn't arrived yet and checked into instead of making ME keep hassling them and when I finally did hassle them they made me feel horrible for doing so....

I am now waiting for my cell to ring again... They are trying to get a hold of that company to see what can be done....

Wow..... I am just a WEE BIT ticked!

I'm thinking a FREE marker sounds good right about now!!!!

Hope while my fingers was flying acrossed this keyboard I didn't get too random and crazy, and made a lil sense

Thanks for allowing me to vent

 

[Hellylou]

That is unforgivably incompetent, not to mention insensitive, in so many ways. You are completely justified in being upset by this, they have treated a bereaved mother terribly.

I would put it all in writing to them, logging dates and times, and clearly laying out the timeline of events, and demand an apology and some form of compensation. Find out who is responsible, go to the very top.

Poor you, and I hope you get Emma's marker soon

 

[SarahJane]

I am so sorry Kam - this is NOT good enough and I agree the marker should now be free of charge xxx

Hugs babe

 

[Andypanda6570]

I can't believe the nerve of these people. How awful, Kelly. God, like you don't have enough to deal with you need this sh$t? They should definitely give you the marker for free, that is the least they should do I am just so sorry, I hope you get this resolved soon, it really is unforgivable xoxoxoxoxo

 

[kam78]

Thanks Friends

I just spoke with someone from the cemetery, I HAD to call them again, they said they'd call me back today with info and as soon as I said who I was she immediately said "oh, I was fixing to call you, so glad you called"... Yea, sure you was and sure you are lady!!! Anyways... I asked what in the h... happened and how is this going to get resolved, like asap...

They said what happened was, they ordered her marker, they recieved it but it was just the bronze plate not mounted on marble like I asked for... So, they supposably called, reordered , whatever, immdiately to correct it, well that doesn't explain all this time lapse! And I told her that.... Yes, she was trying to blame to other company, shock shock, but I said that doesn't explain how you guys just sat back and let all this time pass when you knew there was a problem, or you never told me any of this, nothing was ever told to me ... She said that company shipped it out TODAY, ha, well see, and they should recieve it Monday, I then asked what happens after that?? Then how long will it be before it's placed.... She then started talking about some crap about how busy they are and how "they have been slammed" with so much work... I interupted her and said that is NOT my problem and I expect this to be on the top of their priorities!!! She said, "oh, of course!"... Sure, sure I believe that .... They never once mentioned about refunding me ANY money or doing anything to make this right, nothing .. Just "they are going to do the best we can do fix this unfortunate event"..they then told me "this has never happened" and I said "Thank God! This is terrible and I wouldn't wish this on another grieving family!!!" ...

So, supposably, by next week Emma's marker will be down ...

Ha, guess we'll see ... I am so done with that place, I told them I wished to God I could move her, cuz I hate that place now ... Nothing but disrespect and heartache... I hope she repeatably hears my words ...for a LONG time

 

[SarahJane]

I still think you should complain when it arrives and ask for your money back - it makes me so angry when grieving mums are treated with such disrespect x

 

[collie_crazy]

I am so angry for you. I remember reading about all her pretties being put in the bin by the new mowers and actually cried for you - I cant imagine what tht must have felt like to have her little garden disrespected like that! But now I am raging at the way they continue to treat you.

I know its not about the money but you hve paid out good money to them in advance for something they have taken WAY longer than they should have to get done and not only that but havent kept you informed of the delays. dont they realise you are waiting for this - that this means a LOT to you. I actually feel like screaming right about now!

I would totally write a letter of complaint to whoever is high up in there and tell them you want your money refunded and to think themselves lucky you are not asking for MORE for emotional distress! As though you dont have enough to deal with!!!!

 

[Elliesmummy]

How awful for you. Added stress that you really dont need. I would definatley complain, its fair enough that the order was wrong but to not tell you and keep lying to you is wrong. And after they've had the money. Fingers crossed you get it monday x x

 

[babesx3]

arghhh just wrote a replyb then lost connection.... grrr

anway... hugs!!! sounds all very stressful... have u had any luck since???
i would lodge A formal complaint... very shoddy care, just when u should get extra care

 

[kam78]

No NEW news ladies ...

I feel much better tho, the anger has subsided a bit, think it's because hope it slowly creeping back... Probably a mistake ... The cemetery is suppose to recieve her marker TODAY and they said they will place it "as soon as they can" but after I reminded them it is on their top priority, guess well see how fast it takes ....

I'll keep y'all posted and thanks SO much for all the loves

I'll take pics and posts them for y'all, if I can remember how to post a pic on here LOL

You girls are the best!!!

 

[glbell920]

I couldn't imagine. That is just unbelievable! They might have had to escort me off of the premises after I was done. How can people be so insensitive and uncaring.....ESPECIALLY at a funeral home.

So sorry you had to go through that while having to deal with losing Emma. Just unbelievable...

 

[mhazzab]

sorry you have had to put up with this, it's completely disgraceful and they should be ashamed of themselves...this is a profession where they really must do everything to the highest standards and shouldn't be making mistakes like this.

I hope you get it sorted soon, and I am looking forward to seeing your photos xxx

 

[kam78]

Thanks Girls!!!

 

[SarahJane]

can't wait to see the pics

 

[kam78]

Well, drove to cemetery today .... Nothing

I'll keep y'all posted, I'm hangin in there.... Trying to stay hopeful and positive ... And yes, pics will be posted, you know I just HAVE to share with you girls

 

[SarahJane]

Awww I am so sorry they are messing you around Kelly

Hope they sort it soon x

 

[kam78]

No word or news from the people from the cemetery so far today .....

I am REALLY trying... I don't like being hateful, or confrontational ... Would rather just sit back and wait patiently BUT that approach has gotten me no where with these people...

Just praying for patience...and comfort ...

Thanks Friends