Another why!!!*updated with response*

Discussion in 'General Chatter' started by Jo, Aug 13, 2007.

  1. Jo

    Jo I'm an old bag!

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    Why can money be taken out of your account ASAP but a refund can take between 10-15 days????

    Just had my shopping delivered from asda, and found this!!!
    https://i32.photobucket.com/albums/d22/jodielou/100_1405.jpg
    Oven top muffins that are mouldy!!!!!

    Called them and said would refund but would take that long!!!
    Taking p*** springs to mind

    Bet it cost me more to call then they are worth!!!
     
  2. Wobbles

    Wobbles BnB Co-Founder ~ Retired

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    Get emailing a complaint that tbh a refund for pence doesn't really make up for the fact they are your main shopping choice & they sent you moldy shit ffs!! Go get em ... get some money with that complaint more than likely & rightly too!!! x
     
  3. Jo

    Jo I'm an old bag!

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    Wobbs how would i go about doing a good email? seeing as i have already called?
    I know you are good at this kinda thing ;)
     
  4. Amanda

    Amanda Mum of 3

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    Yuk!!!

    Why does Paypal come out of your account immediately, but if the person you sent it to refuses it, it takes another 10-20 working days before you get it back?!

    Where does all this money go?????

    Oh, and why can people take money by credit card, but if you complain and they agree to send it back, they can only send a cheque and not refund your card?

    Sorry to hijack Jo, but I've had this so often lately, I'm soooo pissed off!
     
  5. Jo

    Jo I'm an old bag!

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    Don't worry hun, Hijack all you want!!!

    Proper take the mickey don't they??
     
  6. Caroline

    Caroline Proud Mum of 4

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    I had to take some items back to tesco and 'cos i couldn't remember my pin for credit card she gave me cash :)
     
  7. Hels

    Hels Well-Known Member

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    I found some catapillars in my sugar snap peas! I called Sainsburys and gave them some, and they gave me 200 necter points and a £15 gift voucher and a very sincere apology. What shocking customer service from Asda.....email and kick ass!!
     
  8. Jo

    Jo I'm an old bag!

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    Right i have written an email, what do you think?


    To whom it may concern,

    I placed an order yesterday(12/8/07) online and had it delivered today.
    Customer ID 10474876

    To say i am disapointed is an understatement, as I was unpacking the shopping i noticed that the 4 oven bottom muffins were covered in blue furry mould!!! ( I have enclosed a picture)

    As you will be able to understand I was quite shocked to see this as goods are meant to be picked fresh and to me these products should not have even been on the shelf, never mind delivered to a customer.

    I was more concerned that my daughter may have helped herself to these and not noticed.

    I telephoned customer services and received what I can only describe as a luke warm response and told that the money would be credited back to my bank within 10-15 days, I have a feeling that the phone call has actually cost me more than the muffins cost, and I also find it strange that my account would have been debited straight away but it will take so long to refund me.

    I eagerly await your reply to this matter
     
  9. Arcanegirl

    Arcanegirl Bazinga!!

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    Sounds good :D
     
  10. Imi

    Imi .

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    Good E-mail hun ...

    I took cheese back to asda on friday, it was SEALED in the PACKET with a Used by date of the 9th of SEPTEMBER ... it was MOULDY!!!!

    Also tesco on thursday when they delivered my shopping sent me SOFT MOULDING peppers (my thumb went through it ffs) and subistitued (when i asked them NOT to) A size 6 nappy for size 4 ... like work that out???

    FUMING with these ppl as i always seem to be on the phone complaining!

    Bloody uless!

    xxx
     
  11. Jo

    Jo I'm an old bag!

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    Right gonna send it now

    Did you save the pepper? LMFAO
     
  12. Imi

    Imi .

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    IN THE BIN ...... Chucked it at Gav first though lmfao!!

    xxx
     
  13. Jo

    Jo I'm an old bag!

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  14. Hels

    Hels Well-Known Member

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    Good Email. Hope you get a good response
     
  15. Jo

    Jo I'm an old bag!

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    Me too I'm on one now lol
     
  16. Imi

    Imi .

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    Makes a change jo lmfao!!!

    xxx
     
  17. Amanda

    Amanda Mum of 3

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    I had a better substition to your different nappy sizes Imi...

    I ordered a punnet of plums, and they sent me.....





    ....





    wait for it.....








    ........









    a bottle of Tesco's own brand lemon smelling toilet bleach!:rofl::rofl::rofl:
     
  18. Tezzy

    Tezzy Mum of 2 TTCAL

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    THICK BINTS!!!!
     
  19. Imi

    Imi .

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    ARSEHOLES!

    I tell ya ... saves you money shopping online?? BOLLOX you make it up in phone calls!!

    xxx
     
  20. Caroline

    Caroline Proud Mum of 4

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    I even select do not substitute yet they still do! Its like what part of don't substitute do you not understand. The pickers can't read and the drivers can't tell the time!

    Last week I asked for my shopping to be delivered in bags yet more than half of it was loose. Wonder what joys tomorrow brings!
     

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