any dyson owners? help please!

Sarah lo

mum of 2 little monkeys!
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My dyson is driving me mad! Ever since last year when we got a new carpet its been static shocking me! As soon as I switch it on I can feel the tingle building up and know any second its going to.....ZZZAP! ARGH!!!! It's so annoying!

It's not the upright model, its the one that has a separate base and a bendy tube up to the bit that you hold (lol I don't know how to describe it so I've included a picture!)

Anyway, I know its caused by static build up as you rub it on the carpet but I'm thinking surely the designers have thought of a solution to this and I just need to have it on the right setting? Surely they can't sell a product that shocks the consumer every 2 minutes whilst using it??

Can anyone help me avoid the shocks?

It's like this one, might be slightly different model

https://mobile.comet.co.uk/p/Cylind...-DC19T2-ANIMAL-Cylinder-Vacuum-Cleaner/557579
 
Maybe it needs a service, the moter could be causing it
 
Phone them, their customer service is excellent and might know whats up with it :)
 
Call customer services, they shouldn't zap you like that.
 

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