Anyone else working in customer service fed up easily?

[mixedbeautyx]

I work in customer service..answering phone calls, emails and chats. The phone calls from customers are really making me fed up!! I mean I know this is my job but its starting to drive me crazy. The rude, angry, fussy ones are the absolute worst which we can all imagine! I'm getting to the point that I have an attitude while dealing with a customer just because I am soooo annoyed. And plus when they call in with an attitude I immediately get worked up. I'm not sure if hormones are playing a role in this but I just feel like this work is not cut out for me anymore. And I definitely don't want to lose my job because of this. Is anyone else having this problem? Lol.

 

[shout4]

omg me!! I can't stand anyone. I've been pawning most of the phone calls off on my coworker, because at least with emails I can calm myself down and formulate a level-headed response to these people. definitely hormone related for me because I'm getting fed up with my coworkers too. And have a hard time hiding it.

 

[Twister]

I work on checkouts in a supermarket and sometimes I'll work the customer service desk or self scan tills, I know exactly how you feel! I'm never outwardly rude to the customers but inside I can feel myself tensing up and losing patience. Especially if they're rude for no reason when all I'm trying to do is help. Unfortunately some people forget that people who work with the public have feelings too. There's also one or two colleagues who are getting on my nerves too, luckily I don't have to come into contact with said people often!

Hormones are definitely playing a part for me and they probably are for you too, just try to remain calm, you don't want to get in trouble and end up having unecesarry stress, if your place is anything like mine they won't go lightly on you whether you're pregnant or not (not that I expect them too) and they won't accept hormones as an excuse for being short with customers. I just can't wait to go on maternity leave and break free. I find my job soul destroying at the moment I dread it everytime I have to go in, definitely not the right one for me and I'll be finding something else once maternity leave is over. Sorry for rambling on, you're not the only one struggling though, hang in there

 

[Purplelila]

I used to work in customer service and HATED it with a passion!
It was for a finance company that had 'outsourced' to us , and all I'd get is people moaning about how much money they were losing etc etc, and they were so rude and horrible.

My current job is in accounts payable and Im thinking I made a mistake taking this job. Im starting to hate it too! I cant stand how people keep chasing and moaning at me its not like the money owed to them will be going into their own pockets . Due to various issues theres a MASSIVE backlog , and all I get is people MOANING. Im getting really sick of it .

 

[Beankeeper]

Me too! Me too! People just seem to piss me off, I'm soooo easily irritated at the mo. thank goodness i'm on hols for the next week or I'd probably get myself in trouble. Part of it is definitely hormones, but I also think it could be down to the general public being rude & sometimes just stupid!

 

[Clucky as]

I work in a supermarket. and deal with rude customers everyday. even the odd one that try's to stir up trouble for me ( telling lies about me). ive found an awesome cure for when u are dealing with them. just imagine in your head that while u are talking to them. that u are throwing stuff at them and pushing them over. I know it sounds crazy and maybe it is, but it helps me to keep the friggen smile on my face whilst someone is swearing at me. And just think the more polite and happy u are towards them the more it pisses them off.

 

[Clucky as]

ps I think all customer service staff rooms should have a punching bag to ven customer frustrations.

 

[Daniellexoxox]

I work with drunk people

Supervising a bar and it's a nightmare. I had customer slap my hand last week and ended up in one of the quiter rooms trying not to burst out crying! I'm lucky I've been given a lot of quieter shifts but geeeez I'm so glad I'll never have to work a rugby season or christmas shift again!!!! People can be such hard work!!

 

[Beankeeper]

I work in a supermarket. and deal with rude customers everyday. even the odd one that try's to stir up trouble for me ( telling lies about me). ive found an awesome cure for when u are dealing with them. just imagine in your head that while u are talking to them. that u are throwing stuff at them and pushing them over. I know it sounds crazy and maybe it is, but it helps me to keep the friggen smile on my face whilst someone is swearing at me. And just think the more polite and happy u are towards them the more it pisses them off.

I use the "kill 'em with kindness" technique a lot... It's borderline patronising but keeps me sane!

 

[Clucky as]

kill them with kindness is great. although I had a customer tell me off for being patronizing and calling him sir once.
would he rather me call him f&@whit instead?

 

[sweetdrea]

I work at a well well known Cell phone company. And I cry every single morning because I have to go there. there are some nice people that call in "not to many" most of them are so friggin mean and call me every nasty name available n I think it's my hormones cuz I would used to laugh when they would do it to me now i get upset n feel all nervous inside think its my hormones. Ive also hung up on quite a few callers which im not supposed to do and will get fired if i get caught but i dont care I dont get paid enough to take abuse from them. If you are calling me for help why the hell are you being horribly mean. I dont understand why people do that if you want help dont be rude to the person that is supposed to help you cuz I know I will go out of my way to make sure I make you misserable as misserable as you are making me!!!!! especially someone that is in control of giving you a credit or whatever on your bill lol..... Good luck I know I doubt ill be able to make it there much longer

 

[raquelaustin]

I am glad to read I'm not the only one hating their job right now. I am so ready to quit, I just don't know if we could manage w/out me working. I am considering my options but we'll see. Maybe my maternity leave will be the clarity I need. Until then, I'm trying to keep my cool. It's hard though working with women who put me in the middle of them!

 

[always_xo]

I worked in retail at a women's clothing/purse/accessory blahblahblah store and I had to quit because customers got to me SO much. It wasn't even the fact that I had to be on my feet all day- it was because all my energy went to dealing with extremely rude people and I just couldn't take it anymore. Unfortunately I still needed to work, I don't think we could live on just OH's salary, and I had to get another job dealing with customers... but to a lesser extent, kind of. I don't have to suck up to them as much as I did at my last job, so I love that.

 

[Sapphire83]

I used to work in Front Office operations in hotels for almost ten years... Need I say more?! I got to a point where I just couldn't deal with guests and their absurd demands and rudeness anymore so I decided to change careers. Best decision ever!! I can not imagine what it would be like having to handle guest complaints now that I'm preggers...

 

[mixedbeautyx]

Thanks so much ladies!! Glad I'm not the only one. I used to love customer service, well I still do.. just not the mean customers lol. And I know working in customer service you will get all types of call(ers) so I just have to suck it up I guess. We definitely don't make enough money for me not to be working, plus I am currently the bread winner of this relationship anyways so my job is paying really good compared to my boyfriends. I would love to possibly look into a new position in a different field making comparable salary but whats the likelyhood of that, especially not right now in this pregnancy. There are great things about my company .. so thinking about that does make me feel better/lucky to have this job!

 

[shellideaks]

As you know I work in customer service too, in a call centre. I'm in the management department so every customer I get passed through to me either wants something or isn't very nice (otherwise they wouldn't be requesting to speak to a manager!) and I'm fed up of it now. Before I got pregnant it never really phased me, I just got on with it but these days I get really annoyed with them. Sometimes I'm raging after I get off the phone and have to take a little breather.

Can't wait to go on mat leave, my hormones can't handle the stress lol.