Arrggghh Sheilas Wheels!

[smileyfaces]

Just called through to them to ask a SIMPLE question about my policy with them...queued on hold for 20 minutes and then get through to an advisor who answers the phone with this....

"Hi you're through to Sheilas Wheels, sorry, call volumes are high at the moment so I cant deal with your query, can you call back after 12pm please."

So I said whaaaat?! Ive just queued for that long to be told this? I said you dont know what my query is yet so why should I be told to call back?

He LAUGHED and said "I've just told you the reason we're not taking calls, please call back later"

So I said we could have answered my question by now but instead you are choosing to be difficult and robotic instead of trying to help.

He laughed again and hung up on me!!! So angry, I didn't even get his name!

Called back straight after, got through to a lovely helpful lady who answered my question promptly and professionally.

So mad with that first guy!

 

[Tasha]

WTF. Did you complain? Clearly doesnt want to work if the next person is answering questions

 

[tina_h75]

sounds like your call either went to an overflow line to an untrained advisor, or to someone who really doesn't want their job.

 

[smileyfaces]

No i couldn't complain because I didn't get his name and he didn't bring up my account so there'll be no notes of the call

I work in a call centre in customer services and I wouldn't dream of speaking to someone like that! And I always introduce myself on the call with my name!

Obviously untrained or just cant be arsed being there!

 

[Bevziibubble]

That's so rude! I hate calling places like call centres for this exact reason, as you get so many impolite people who act like you're just an inconvenience Glad you got through to someone helpful in the end.

I've got the Sheila's Wheels theme tune stuck in my head now