Tam
Mum of 2 - PG with No.3
- Joined
- Sep 1, 2006
- Messages
- 9,181
- Reaction score
- 2
I think we have decided to get the icandy apple! I am lucky in that there is a stockist in the town that I live as I believe they dont sell them online.
i-candy will not allow them to be sold online so there is no price competition and as they want to be sure of customer service. And proof of that:
This is not a problem with the i-candy now but after having the pram for a few months and Alfie was growing, we had problems with the front wheels, once you stopped they would not manouvre, so you would have to lift the from of the pram to let them loose and then start to move - well we contacted i-candy as this was an obvious floor in the design. They told us no problem, contact who we bought the pram off and ask them to order you a new set of wheels, so we did. We recieved them no problem, they were solid and bigger. Now as some of you may be aware, they have bought out the i-candy pear, which obviously will be carrying more weight, so needed a slightly different design for the front wheels, well these wheels are now standard on the i-candy apple, making the i-candy perfect again.
We also have had a reply within 24hrs every time we contacted them with enquiries about other products. They really do offer GREAT customer service!
I forgot to mention, we also have the carseat which clips into the main frame as easy as anything, so when out and using the car when Alfie was younger or even now for short trips, we just take the frame and carseat! x