Hi
Just thought i would share the experience i have had with bugaboo.
I have a 2009 bugaboo cameleon, that i used for my first child and was planning to use for my second child. Anyway, at the start of january the brake cable on it snapped. We took it to the retailer (mothercare) who at first thought we could just get the brake cable replaced. However once they spoke with bugaboo direct they were informed that we would need a new chassis
.
After a month of being told various conflicting things by bugaboo (one customer service rep even said she would be sending out a replacement cable) and waiting weeks at a time for a response, we have now been informed that we need to pay £250 for a new chassis!
Something I am not willing to do. There is obviously a fault with the brakes. It snapped whilst i was applying it, luckily we were not on an incline near a road otherwise my child who was in it at the time could have been injured. Bugaboo customer service appear to have no concerns for safety and are not even willing to look at why the brake broke. This should not happen with a product that costs in excess of £700!
Needless to say I will not be purchasing a new chassis from them, as i feel the product is dangerous and customer service is absolutely appalling! The company does not seem to have any concerns for safety and are more interested in lining their pockets! They have shown no interest in looking at the broken brake at all.
I would advise people not to waste their money on buying a bugaboo as the quality you get for the money you pay is not worth it.
Just thought i would share the experience i have had with bugaboo.
I have a 2009 bugaboo cameleon, that i used for my first child and was planning to use for my second child. Anyway, at the start of january the brake cable on it snapped. We took it to the retailer (mothercare) who at first thought we could just get the brake cable replaced. However once they spoke with bugaboo direct they were informed that we would need a new chassis
.
After a month of being told various conflicting things by bugaboo (one customer service rep even said she would be sending out a replacement cable) and waiting weeks at a time for a response, we have now been informed that we need to pay £250 for a new chassis!
Something I am not willing to do. There is obviously a fault with the brakes. It snapped whilst i was applying it, luckily we were not on an incline near a road otherwise my child who was in it at the time could have been injured. Bugaboo customer service appear to have no concerns for safety and are not even willing to look at why the brake broke. This should not happen with a product that costs in excess of £700!
Needless to say I will not be purchasing a new chassis from them, as i feel the product is dangerous and customer service is absolutely appalling! The company does not seem to have any concerns for safety and are more interested in lining their pockets! They have shown no interest in looking at the broken brake at all.
I would advise people not to waste their money on buying a bugaboo as the quality you get for the money you pay is not worth it.