Ebay item missing-buyer not offered refund.

[Yo_Yo]

I bought something on ebay over 2 weeks ago, and seller posted it more or less straight away. Anyway, it hasn't arrived and I emailed the seller who got back to me just saying it should definitely have arrived by now, but she didn't offer me my money back. It feels a bit awkward-am I meant to open an item not received dispute or ask her for the money back?

I haven't had an ebay item go missing in my 9 years on ebay, so what's meant to happen now?

 

[AP]

Use the Item Not received option

https://ocsnext.ebay.co.uk/ocs/ip?query=Item+not+received+&topicId=107&segmentId=4

It will give you an opportunity for the seller to respond to that claim. Ebay gives you that opportunity to correspond with the seller without eBay getting directly involved.

 

[mummylove]

Just send her another message saying it hasnt come and what to do now. Otherwise open a case.
Ive had a few items not come but they either have refunded or sent another

 

[Lauraxamy]

If they're refusing to refund or replace the item then open a case

 

[Lau88]

Id open a case, i had this once and was just told to wait by the seller. Two years later im still waiting, ebay refunded me in 2 days.

 

[mum22ttc#3]

I would message her again saying that it still hasn't arrived and that you feel you've waited long enough to know that it probably isn't going. I would then ask for a refund or replacement, if she either refuses or doesn't answer within 24-48 hours then I would open a claim.

I had this happen about a month back and the seller refused to issue a refund although I had waited with all her excuses for over 4 weeks. I opened a case and within literally 1 minute ebay had refunded me the money

Most good sellers will issue you the refund and then claim themselves through Royal Mail or however they have used

 

[Gaige]

I've had this happen a couple of times - 9 times out of 10 the seller will refund the item cost if you tell them it's not arrived and ask them for a refund.

I've only ever had a couple of people either not respond or flat out refuse but eBay sorted those situations out for me pretty quickly.

I'd definitely contact the seller again and ask for a refund, if there's no response then opening a claim is the next best step to take.