eBay question

[blinkybaby]

Hi ladies, quick question.

I sold a pie maker on eBay, it's quite heavy so the postage was £7. It was brand new in the box and never opened, and had never been mishandled by myself, but stupidly I didn't check it over before I sent it. Now the buyer has emailed me saying it is smashed up inside and wants a full refund. I asked her to send it back to me for a full refund, but if it is indeed smashed up, am I oblige to refund the postage costs of her sending it back to me as well? Otherwise I'd be happy just to see a picture of the damaged item. Can I claim the cost back off the post office?

Many thanks ladies xx

 

[storm4mozza]

id personally want to see it physically to know its broken but not sure if you need to refund her p & p though im assuming u might have to, before doing anything contact ebay customer service and ask them what your legal requirments from there so your not guessing x

 

[Angelicous]

I would ask her for a photo and claim back the p&p of you sending the item (and if you have a receipt) the original cost of the item back from the post office.