Handwashed dress shrunk!

[jenny82]

Oh I am so annoyed! I had an expensive (to me) dress from House of Fraser. I've only worn it twice. I've handwashed it twice. First time it was fine but I handwashed it again this morning and it looks about 5cm shorter?

I won't know until it is dry for certain, but I am so annoyed! If I bring it back to the store and complain, do you think they will refund or replace? I bought it about 6 weeks ago and I loved it as it would've really suited my shape over the next while. I don't even think I have the receipt anymore and I think we paid cash, but I can figure out the exact date and till..hopefully :/

So annoyed as I would never spend that money on a day dress - about £79ish - but my OH told me to treat myself. Never again..

 

[Mummy May]

Email them first and see what they say. I emailed Debenhams about some sleepusits I bought that got a hole in really quickly and they told me I could return them xx

 

[jenny82]

Oh cool, great I'll do that now!

Thanks

 

[lilyd]

They should do it willingly as you have washed according to instructions.

I am right off of house of fraser at the moment because of a customer service issue. Personally I wouldn't deal with their online customer service as they are independent of the stores (along with being bloody useless!)

I would phone the store and speak to somebody in the relevant department. Don't mention when you speak to them that you don't have the receipt unless they ask!

 

[CareBear]

If they start saying they can't replace it quote sale of goods act, an item should be of a reasonable standard and fit for purpose, a dress that shrinks second time you've washed it as per the instructions is not fit for purpose.