My sister is a manager at an indigo bookstore in Canada, which was the first place to market these and she says they are always popular and there are rarely complaints.
When we bought my daughter an e reader we chose the kobo as it was the system used by our local libraries and meant that she could borrow endless books online from the library. The library system was not compatible with kindle.
We have had no issues with it at all and all enjoy reading with it.
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