mums who have tommee tippee steam steriliser ques

[bigbetty]

Ok I emailed Tommee Tippee customer service asking if my machine was faulty because the cycle was only taking 3 mins and this is their reply:

Thank you for your e-mail, I am sorry to hear of the problems you have had with one of our sterilisers. The only time we have come across this happening is if the unit has not been descaled, we recommend to descale the unit at least every 4 weeks. If the unit is not descaled and limscale has built up on the plate or in the grooves of the plate, which may not be visible this can affect the cycle time.

You should find after descaling the unit with Boots own brand descaler as instructed the unit should work as normal.
Many Thanks


So I'm going to give that a try, and if it doesn't work will contact them again!

 

[shalagirl]

There is a whole thread somewhere with loads of posts about tt sterilisers breaking down after a few weeks. My light stopped working v quickly and I didn't have my asda receipt so I bought a mothercare steriliser. Do a search for the old thread there were pages of posts and think some ppl has got refunds from tt.

 

[purpleblond]

I did find that the boots own descaler wasn't very good.

 

[~Mummy~]

The orange light going wrong is a common problem for this steriliser apparently.

Shame I only found out after buying it.

Mine runs for about 5-7min but it depends on how much water you put in to start with.

I de-scale mine every month and it's still waaay longer than 3min. The bottom tray goes all yellow as well, ewww.

Definately would not buy it again.

 

[bigbetty]

I have a feeling they are going to be bringing a new one out soon because they are reduced to clear on the tommee tippee website.

 

[cissyhope]

Interesting thanks ladies well i called tommeetippee office,left a message and they are ment to get back by 48 hours so watch this space. x

 

[emmi26]

hi hun i had 2 tommee tippee steam sterilisers after 2 weeks both started finishing the cycle too fast and not getting hot enough one was finishing in 30 secs at one point !!! i only use it for my shields and harrys dummys but it scared me to think it wasnt working right tommee tippee refunded all my money took both back and admitted they were faulty immediately. i bought the boots digital one at £35 now they are great really hot and tells you when to re sterilise and everything. take it back or ring customer service hun dont risk it not working right xx

 

[SKATERBUN]

Its meant to be 3 minutes or it overheats, I had a fault with mine where it stayed on for more time and I had to turn it off at the wall, I couldnt even handle the bottles!

edit. Just read the above post about de scaling which would make sense as I get that in the bottom too, it must interfere with the shut off sensors

 

[mummy2jack]

Hi ladies, the problem you are describing is very common, if you search on here there is another thread bout it. If you contact tommee tippee and explain, they will offer you a refund or replacement usually next day! a few girls on here, myself included have had replacements. Strongly recommend their customer service but i wouls say email them rather than phone xxx

 

[smokey]

I have a slightly older version and I have no idea why they ever changed them, the newer one is always breaking down, the light never works, the lid doesnt fit properly, it gets warped and creates a gap ther eare so many problems with the newer one.

Like I say I have an older version and have never had any problems with it the cycle is about 5 mins and when it all gets packed away ill deffinatly be using that one again next time.