Yup, I did indeed, but all they keep telling me to do is contact seller by telephone first which I have done 3 times, but guess what, its a false number, yet they STILL keep sending me an email telling me to call her. Paypal are useless too, cant do anything as of yet as the seller has failed to respond to complaint. Lovely.did u report it louise? u can usually get it reinbursed if u paid by cheque or paypal?