Refused sale of calpol?

[Bevziibubble]

It is a silly policy, I agree. But the woman was just doing her job. Chances are she found it just as silly but she has to follow procedures to keep her job. I would be frustrated too though!

 

[bumpy_j]

It sucks, but with a fine of thousands hanging over cashiers heads these days, I'm not surprised - there is SO much pressure on them to get it right. I've known seventeen year olds with the capability of growing a full beard, and I've known 30 year olds that can be mistaken for a teenager; it's sometimes really hard to call it.

I can see both sides. My only ID is my passport, so I barely ever bring it out with me. I wouldn't even think to bring it out for Calpol to be honest - it's not like you can get high off of it or anything.

 

[Snow Owl]

There is no age limit on calpol tho!!!

I would def take this up with sainsburys as it's not even law!!!

 

[MrsT&Ben]

I got ID'd for rizalas the other day. I'm 29 and the person serving me was about 17. Cheered me up no end!
But in your case I'd be very annoyed!

 

[special_kala]

In most shops its policy to age check for some medicines.

The cashier was just doing her job, if the till prompted her to check ahe then she has too, it's not worth her job not too.

 

[kit10grl]

There is no age limit on calpol tho!!!

I would def take this up with sainsburys as it's not even law!!!

Even if its not law though its a private businesses right to refuse to sell anyone anything if they so choose.

They can refuse to serve you just because they feel like it and call it 'disliking your shopping practices' i was a manager in supermarket retail for12 years. Although a lot of the examples in this thread have been from sainsbury's which makes me wonder ig they have failed some test purchases and are now cracking down across the chain. In which case it is likely the cashier agreed it was silly but felt it wasnt worth her job not to follow the policy

 

[bumpy_j]

There is no age limit on calpol tho!!!

I would def take this up with sainsburys as it's not even law!!!

Does Sainsburys have some sort of penalty for this though? Granted, I would definitely be annoyed with the email that OP received back and would probably try ringing them instead.

 

[sophxx]

My tills prompt my staff to ask for id for chewing gum and chocolate & milk but they don't. Sometimes a little bit if common sense helps calm the situation for everyone. Especially if epos system as been wrongly updated which can cause this. What annoys me about sainsburys is how they quote challenge 25 when challenge 25 has nothing to do with it I actually handed the manager a challenge 25 booklet and said I suggested she trained her staff better as if they were quoting policy's they should quote the right ones when I had a issue. Plus I sent it to customer service manager

 

[kit10grl]

Stores can have their own version of challenge 25 though. It will be based on the legal policy by the same name but they can add other things to it if they like as long as they are meeting the basic legal requirements. It can still be called challenge 25 as the store policy so the staff are quoting their challenge 25. Which is this confusion occurs. It doesnt make them wrong or that they are trying to con anyone

 

[Mummy Bean]

I didnt know the challenge 25 applied to all age related items. If so there deff should be more advertising/literature to show this, as there must be occasions where people dont have access to ID. I cant say I have ever seen challenge 25 in a pharmacy.

I understand your frustration and would complain again to sainsburys requesting for a copy of there policy on age restricted items.

 

[Iveneverseen]

Yes that's ridiculous. if it's from 2 MONTHS and you are clearly over that age lol an adult and it is for your child I don't know why you need to look 25 to buy some infant paracetamol for your child. and how you have to have passport or drivers licence.

 

[Kate&Lucas]

That is pathetic, what a bloody jobsworth.

 

[Midnight_Fairy]

I was 16 when I had my son and looked about 12, I have brought numerous medicines over the counter and never ever been asked!?

 

[sophxx]

Stores can have their own version of challenge 25 though. It will be based on the legal policy by the same name but they can add other things to it if they like as long as they are meeting the basic legal requirements. It can still be called challenge 25 as the store policy so the staff are quoting their challenge 25. Which is this confusion occurs. It doesnt make them wrong or that they are trying to con anyone

It can't be challegne 25 is government led policy for one thing alcohol it's just bad managment to run your own policy's of the back of a big government policy. Why not say it's just company policy? we have our own policy's for other things but my staff don't quote challenge 25 as theses all have there own pos such as lottery health lottery, tobacco ect. Challenge 25 pos is for one thing as you get sent posters refusal log ect we also use finger print scanners for id for Alcohol so if a customer has brought I'd once even if id by another member of staff they don't need it again

 

[mcneith]

I would probably be annoyed in the circumstances if it was me- but I understand where she is coming from.

If it is the rule to challenge someone- then obey that rule. If she was caught not going so by her manager it would be her job on the line and it hardly makes for a good reference if someone's write that you can follow basic rules and regulations.

I would rather piss someone off that I will never see again then risk my job and the chance of not getting another.

Plus I believe you can be fined??

 

[sam2eb]

I would be raging. Fair enough with alcohol and cigarettes but not flippin calpol!!

 

[Iveneverseen]

But I don't understand why on earth you would have to look 25 to buy medicine for your child when they medicine is from aged 2 months plus???

why is it 25 that's ridiculous. never herd this before. ive scanned calpol in sainsburys and it's had to be verified by the cashier I thought this would be incase a child was to buy them.

tbh sainsburys are a joke, you have to get dvds of a U rate verified by the cassier as it comes up age restriction. it's madness.

 

[lovelylaura]

But I don't understand why on earth you would have to look 25 to buy medicine for your child when they medicine is from aged 2 months plus???

why is it 25 that's ridiculous. never herd this before. ive scanned calpol in sainsburys and it's had to be verified by the cashier I thought this would be incase a child was to buy them.

tbh sainsburys are a joke, you have to get dvds of a U rate verified by the cassier as it comes up age restriction. it's madness.

Because a child can still abuse calpol. It's paracetamol so you can over dose. It's think 25, but you have to be 18. It's for margin of error as pp said.

 

[Iveneverseen]

But I don't understand why on earth you would have to look 25 to buy medicine for your child when they medicine is from aged 2 months plus???

why is it 25 that's ridiculous. never herd this before. ive scanned calpol in sainsburys and it's had to be verified by the cashier I thought this would be incase a child was to buy them.

tbh sainsburys are a joke, you have to get dvds of a U rate verified by the cassier as it comes up age restriction. it's madness.

Because a child can still abuse calpol. It's paracetamol so you can over dose. It's think 25, but you have to be 18. It's for margin of error as pp said.

But it's not a child that is buying it. lol
plus it's ridiculous you would have to look 25 to buy your child medicine.
what about parents under 18? ie 16-17

 

[jodilee6]

Someone touched on this earlier but if your LO was that ill why was h not sent home? Also do your nursery not carry calpol? We've supplied 2x sachets when LO started but they also keep a bottle themselves just in case of emergencies.

I've worked in retail and the rules have become much stricter around overage products recently, I have to say while this is annoying I do agree with the cashier, if I had doubts over someone's age I'd rather offend them and ask for ID over losing my job!