Scamp still cant get on

[mcsmyth1]

hey all, for anyone still waiting on a solution...free proxy for use is 00zero.co.uk you cant upload pics but at least ya will be able to read the threads.

 

[Buffaloed]

I phoned sky this morning, spoke to a horrible customer support advisor, who said there is nothing they can do, not their problem, nothing to do with them, they don't have any control over what sites we can access. He initially said to find out exactly what the website has changed so i said fine i would do that then would they be able to at least listen to see if there was anything they could help with and i got a big NO!!! completely useless!!

We need ping and traceroute results to identify where it's timing out. You have to do that from the command line in windows. Ping will tell us if there's a dns problem. Traceroute will identify where the network is breaking. You just got a poor support person. ISP's are able to fix routing problems.

See:
https://www.mediacollege.com/internet/troubleshooter/ping.html
https://www.mediacollege.com/internet/troubleshooter/traceroute.html

How to copy the results:
https://www.microsoft.com/resources...proddocs/en-us/windows_dos_copy.mspx?mfr=true

Create a text file, paste it in, attach and email to [email protected]

 

[babies7777]

Thanks so much for trying to help, i just did what you asked and sent the email.

I phoned sky this morning, spoke to a horrible customer support advisor, who said there is nothing they can do, not their problem, nothing to do with them, they don't have any control over what sites we can access. He initially said to find out exactly what the website has changed so i said fine i would do that then would they be able to at least listen to see if there was anything they could help with and i got a big NO!!! completely useless!!

We need ping and traceroute results to identify where it's timing out. You have to do that from the command line in windows. Ping will tell us if there's a dns problem. Traceroute will identify where the network is breaking. You just got a poor support person. ISP's are able to fix routing problems.

See:
https://www.mediacollege.com/internet/troubleshooter/ping.html
https://www.mediacollege.com/internet/troubleshooter/traceroute.html

How to copy the results:
https://www.microsoft.com/resources...proddocs/en-us/windows_dos_copy.mspx?mfr=true

Create a text file, paste it in, attach and email to [email protected]

 

[Buffaloed]

We think this is solved now.

 

[babies7777]

Its working!!! thanks so much.

We think this is solved now.