Tax credits - changing from single claim to joint claim...

[Mummy May]

So I rang up yesterday to tell them of my address change and also that I have moved in with my partner, and they said that she could send out my final rewards on my single claim and that I had to call a different number to make a joint claim...
Thought that was a bit odd so I googled the number and it came up as the adjudicators office and loads of things about overpayments came up.
Tried to call a lot yesterday and couldn't get through so rang tax credits back and they said I just had to keep trying and they were putting a note on the system to say I had been trying. I asked if I had been overpayed and they said no.
Tried again ringing the number today and STILL cannot get through.
Has anyone else been given the number for the adjudicators office? I don't understand why it isn't straightforward!!
Also, I'm assuming this means that I will be without any tax credits until I can get hold of these people - does anyone know how long that could take?

Someone help!! xx

 

[omfgski]

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[Mummy May]

I just called again, apparently I haven't made an overpayment. and Tax credits can't deal with it - usually they do, but in some cicumstances it gets passed on. I have no idea why, and from the sounds of it, neither do they. Its so frustrating! xx

 

[Vicyi]

What omfgski says is true. You will need to end your current claim and make a new joint one. Also if you have moved in with you partner prior to informing them then you will prob have a slight overpayment as they will tell you you needed to give them notice (happened to me.) I'm not sure about the other phone number as when i called they just ended the claim and then we started a new one from scratch. Hope thats helps a little x

 

[Laura2919]

Normally you have to end your current claim and then do a new one but I've never dealt with any other number than the number you call for Tax Credits, they've never given me another number