I've put this in here because it has more traffic than the finance area and I'm really worried so would like some advice.
Hoping someone can shed some light as they are never great on the phone.
Long story is that last year I was on mat leave when I first put in a claim. I had the intention of going back to work so gave an estimation of that years earnings based on the 4 months or so I'd be working in that year. I then later decided I wouldn't return to work so phoned to inform them of this and to say my income would be £0 - my mat pay was under £100 per week therefore completely discounted from income.
This year when receiving my awards notice it had my income last year on it as the estimated amount, which I had definitely updated with them. So phoned up and it got sent to another dept to deal with. I then get a letter saying thanks for telling us your income has changed but unfortunately as it is more than 30 days after 31st July we cannot rectify this. They thought I had been phoning to say I got my income wrong when in actual fact I was phoning to say THEY had got it wrong.
Spoke to someone today who says yes I did phone to change income to £0 and is sending a form to dispute last years award. Will I have to pay back money???
I'm really worried I'll owe them money as things are tight enough as it is. It was their mistake not mine.
She's changed it so that this year it is now based solely on my partners income but obviously we are 6 months into the tax year so could mean even more to pay back.
I'm so worried so any advice would be greatly appreciated! Thanks.
Hoping someone can shed some light as they are never great on the phone.
Long story is that last year I was on mat leave when I first put in a claim. I had the intention of going back to work so gave an estimation of that years earnings based on the 4 months or so I'd be working in that year. I then later decided I wouldn't return to work so phoned to inform them of this and to say my income would be £0 - my mat pay was under £100 per week therefore completely discounted from income.
This year when receiving my awards notice it had my income last year on it as the estimated amount, which I had definitely updated with them. So phoned up and it got sent to another dept to deal with. I then get a letter saying thanks for telling us your income has changed but unfortunately as it is more than 30 days after 31st July we cannot rectify this. They thought I had been phoning to say I got my income wrong when in actual fact I was phoning to say THEY had got it wrong.
Spoke to someone today who says yes I did phone to change income to £0 and is sending a form to dispute last years award. Will I have to pay back money???
I'm really worried I'll owe them money as things are tight enough as it is. It was their mistake not mine.
She's changed it so that this year it is now based solely on my partners income but obviously we are 6 months into the tax year so could mean even more to pay back.
I'm so worried so any advice would be greatly appreciated! Thanks.