ANGRY....how far should I take this?

[DevonMum]

Hi

I bought 2 4 packs of SMA Gold from Tesco on Tuesday and was halfway through the first pack when I noticed the Use by Date as Nov 09!! I had inadvertantly given our LO 3 month out of date food and I was distraught.

It was 3 am when I found out and I was furious, but had to wait until the nearest Tesco openend when I had calmed down slightly. The Duty Manager promised a full investigation and gave me £20 as a good will gesture and promised to call me when they have got to the bottom of it.

How far should I take it? Head office, papers?

Your thoughts please....

Devon Mum

 

[OmarsMum]

OMG ! this is awful. I knw how frustrated u r. This is a good thread to remind us to check the expiry date before buying anything for our babies. U can email the manufacturer/distributor as well.

 

[louise1302]

ugh thats disgusting, id definitely report it to headoffice

 

[mommyof3co]

My mom works at a grocery store and sadly there is tons that is out of date. It's horrible it happened and they are supposed to be checking but some stores aren't on top of that stuff and it gets sold, always remember to check dates. I probably wouldn't take it any further than you did, the manager now knows and hopefully he'll talk with the employees about it...but going above him probably won't get you much further in the way of it not happening again. I'm glad your baby is ok though!!

 

[Boothh]

what is a 4pack of sma ? sorry im being stupid, that is awful though i really dont think it would cause much harm maybe just less nutritional value? xx

 

[pink23]

I would email or write to head office and see what they say and if they dont reply tell them you will take this further. Its not that your being nasty at them but if its happened to you it could or has happened again. hope your feeling a bit better and your little one is ok x

 

[suzib76]

tbh if you wanted to take it further you maybe should of held off contacting the store initially especially as you have accepted their goodwill gesture already

but if you did want to go further you dont contact tesco anymore you go to cab and they would tell you who to contact (ie trading standards or whatever) then when you are armed with information you go abck and fight them

but as someone else has already said, i probably wouldnt take it any further anyway, i am guessing your lo is ok, if not that would be different x

 

[angelae36]

What do you want to achieve from taking it further?
I personally wouldn't take it any further.
You've had an apology and compensation there isn't much more that Tesco's can do.
What you have achieved though is the manager of the store is aware of the problem now and should hopefully "train" his staff to double check use by dates.

 

[Mum2bewaiting]

I wouldn't take it further, as the manager seems as though they will act on it, may be contact the brands company to let them know the out of date product is being circulated, as they may be able to add a notice into the packaging making the shelf stackers aware they need to check dates in other stores....

 

[mrskx0x0]

Sadly baby food/milk is frequently out of date where I work too (I'm not one of the bad guys that sells it, I'm one of the good guys that check it even though it's not our job) and they could get a whopping great massive fine for that and every other item found in the store out of date, thousands and thousands of pounds. If you want to take it further try environmental health.

 

[princess_bump]

personally i'd take it as far as you can, i'd write to head office as well as trading standards! that is just disgusting! if anybody asks about you taking the good will gesture tell them you were still in shock from what had happened. x x

 

[Joyzerelly]

If it was anyone other than Tesco I'd report it and accept the refund, but I wouldn't go any further than that. It is highly unprofessional for them to have sold it to you but the government is talking about scrapping 'use by' dates anyway because they cause a lot of perfectly good food to be wasted. I highly doubt that using this milk could ever harm a baby. On the other hand I hate Tesco who seem to be spreading like a cancer across our country (and others), monopolising the custom and destroying small businesses in their wake, I would love to see them get into lots of trouble. Go to the papers perhaps?

 

[angelstardust]

I'm sorry, but why didnt you check the date when you bought it?

You can blame them all you want but you didnt check it either.

 

[mum2bee]

this hapend where i lived in Oldham - it was a corner shop and the milk was like a year out of date and some babys where in hospital through it

so i would take it further

 

[Weeplin]

Personally I wouldnt take it any further. There in my opinion is no point in contacting the manufacturer as it is not their fault it was the distributers fault and you have already accepted their goodwill gesture.

 

[special_kala]

I'd call head office. its in edinburgh i think the number will be on the back of any tesco product. I work in a tesco and have heard of some managers just taking back out of date goods and not following it up.

Although saying that it would be a instore issue as there staff obviosly have rotation issues. Its not hard tbh.

Might give the staff a kick up the ass though and start doing their job properly