I trained as a nurse, so Have more than advantage level of medical knowledge, but unless you are one of those parents who is backs and forth a and e every time the child is sick you have to make a judgement call.
They clearly didn't think that their child was that ill, I mean its quite insulting that people say, we'll if my child was that sick I would have called an ambulance, I am sure if they felt their child was going to die in the GPs they would have called. The gp after all has far more medal experience than the few weeks many paramedics have.
It's quite clear to me that although they knew the child was ill, they didn't think its was life threatening, and why should they? You are all jumping to defence of the receptionist with no medial training but neither did the parents, the receptionist on the other hand did have a duty of care and took it upon herself to make the child wait, she should have consulted someone of she was unsure or just let her in. Why make a sick child of any state wait, I mean think about it... You child is ill, nothing life threatening but concerned enough to see the GP, and left to wait that long, all you want to do is keep them warm at home.
Yes with hindsight an ambulance was the right action, and perhaps it makes all of us who now know this case to do the same, I know I would now be more likely to call an ambulance because how quickly children do go down hill.
The parents were the child's advocate, they took her to seek medical advice, when sitting there the child got worse, and he continued to seek advice from the receptionist who continued to ignore them, them the child lost colour and quickly stopped breathing at which point father raised the alarm and all hell broke lose.
The receptionist should have let them in when they got there and if she really felt it wasn't urgent she should have sought advice.
The problem is primary care is often difficult to access or get sense from, my son had pyloric stenosis, I was told its reflux and I was an over anxious first time mum, now, I was a nurse, but what do I know about babies, I had to trust, and keep trusting until own holiday we sought a gp as he was worse and they sent him in. We were lucky he had surgery as was fine, what could I have done, I sought other opinions but all backed up the hv, you can't take a baby to a and e for bring back milk, so I was stuck.
How many times has a receptionist make its difficult for you to get an appt? Unless you are very forceful then you are bind to have experienced it.
Yes the parents should have taken their child to a and e, but you can only go by what you know, they clearly didn't think it was that serious, and at some point when they felt it was, they were already there, expecting to be seen. Why on earth did that receptionist stop them?
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In the end he said lets wait to see if a rash appears 
and I did go to the hospital but on the say so of doctors at the hospital my Mum works out, other wise I would of trusted him. Morgan was diagnosed with mengitius.
I know.
