I feel a bit upset after a phonecall with ASDA's customer services this morning as they have implied that I am some sort of security risk to them and cancelled my order! 
Yesterday I placed my very first online order with ASDA via mysupermarket.com and had a free delivery code which I also used. I had to register with the ASDA website as it was my first time using it and after a bit of searching for the checkout, finally processed my order for delivery to come this morning between 10-12. I didn't mind the time so chose one where they suggested a van would already be in my area. I had a confirmation email and that was that.
Then a couple of hours later I had another email saying my order had been cancelled. It said if i didn't cancel it, there were a number of reasons why it may have been cancelled, so I rang up the number they gave me and I spoke to the lady and she was perfectly nice but said she couldn't tell why it had been cancelled and as I had phoned up at 6pm on a Friday, the appropriate department was closed so advised me to ring back in the morning.
So I just rang them again and the lady told me that it was cancelled for 'security reasons' - I had in the meantime noticed my account online had been suspended and she told me this was why. I asked what kind of security reasons and she wouldn't tell me. So I asked if I should be concerned that my card details have been taken or my account has been hacked and she said no, it was a security risk to the company, not to me! So in the end I double-checked that they wouldn't be taking the money and then left it at that but now it's bugging me as to what they could possibly mean? Are they inferring that I am somehow a threat to their driver? I'm half tempted to call back up and find out but don't want to cause trouble. Has anyone had anything like this occur? I feel like a criminal!
xx
Yesterday I placed my very first online order with ASDA via mysupermarket.com and had a free delivery code which I also used. I had to register with the ASDA website as it was my first time using it and after a bit of searching for the checkout, finally processed my order for delivery to come this morning between 10-12. I didn't mind the time so chose one where they suggested a van would already be in my area. I had a confirmation email and that was that.
Then a couple of hours later I had another email saying my order had been cancelled. It said if i didn't cancel it, there were a number of reasons why it may have been cancelled, so I rang up the number they gave me and I spoke to the lady and she was perfectly nice but said she couldn't tell why it had been cancelled and as I had phoned up at 6pm on a Friday, the appropriate department was closed so advised me to ring back in the morning.
So I just rang them again and the lady told me that it was cancelled for 'security reasons' - I had in the meantime noticed my account online had been suspended and she told me this was why. I asked what kind of security reasons and she wouldn't tell me. So I asked if I should be concerned that my card details have been taken or my account has been hacked and she said no, it was a security risk to the company, not to me! So in the end I double-checked that they wouldn't be taking the money and then left it at that but now it's bugging me as to what they could possibly mean? Are they inferring that I am somehow a threat to their driver? I'm half tempted to call back up and find out but don't want to cause trouble. Has anyone had anything like this occur? I feel like a criminal!
xx
No, just the standard food shop for the 2 of us - came to £50 something. The only thing I can think of is either they have had security issues in the area (maybe a driver was endangered?) or the previous tenants have caused issues and the address has been red-flagged. I do know the previous tenants got into all sorts of debt problems. But this is no good to me. 
x
](/styles/default/xenforo/smilies/eusa_wall.gif "Brick wall ](*,)")
but I've had an automated reply now saying they respond to all emails in 2-3 days so we'll see what happens. Guess I'll have to do my shopping today now 
