Declined housing benefit

[LeoLeah77]

I am entitled to housing benefit. Me and my partner split up in November, I work on average about 15 hours a week. I have my lo with me full time. I claimed housing benefit as on the calculator it said I was entitled. I just had a letter back from the council saying I have been declined as I have not given them a signed declaration and haven't given them the evidence requested to make an estimation of my income... They've sent this on a Saturday and now I've got all weekend to stress about it because their offices aren't open til Monday.

My bank statements was supposed to be two months worth but I sent them just short of two months cuz that was all I could print and I gave them my jan, fen and April payslips and explained I couldn't find the march payslip. Would that have been what's made them decline? Plus a signed declaration, of course I signed it... Someone advise me? Can I claim again?

 

[My_First]

You need to get a all the info they want. Call the bank land get the required bank details and get the missing wage slips from work. If they asked for them all they will need it and without it they will decline.

 

[Erised]

As above, they will need all the information. Even a few days short on a bank statement will cause them to not go ahead with it, as those few days could show thousands leaving or coming into your bank account. Definitely get the statements fully printed, you may need to go into your bank for it and ask for a new wage slip if you still can't find it.

As for Monday, I believe it's a bank holiday? Chances are they'll be closed until Tuesday, ring before going in to save you wasting a trip =)
Do go in with all the information as soon as you can though, hopefully they'll be able to scan it all in there and then for you and get the process started again.